Capture Screenshot failing to work on Xbox One

Discus and support Capture Screenshot failing to work on Xbox One in XBoX Games and Apps to solve the problem; I have an original model Xbox One, purchased it in 2016, the capture screenshot ability was working up until a week ago, thought it was a bug due to a... Discussion in 'XBoX Games and Apps' started by SonsySpice18650, Aug 19, 2019.

  1. Capture Screenshot failing to work on Xbox One


    I have an original model Xbox One, purchased it in 2016, the capture screenshot ability was working up until a week ago, thought it was a bug due to a recent update, and decided to wait a bit and nothing. I've tried just about everything. Power cycling,
    clearing cache, checking capture/broadcast settings, deleting all previous captures and it still will not work. Hitting the Xbox button, going to Broadcast/Capture and selecting Capture does not work and hitting Xbox button and hitting Y to take a screenshot
    does not work either as the latter option just exits out of the home screen and gameplay resumes.

    I've searched this problem and any solution there was did not work for me. I have seen other people this month August 2019 have this same issue. If you had this issue, what happened? Did you fix it?

    :)
     
    SonsySpice18650, Aug 19, 2019
    #1
  2. napalm 31337 Win User

    Capture Screenshot failing to work on Xbox One

    Hi, you can search for insider hub app, in this way, also if you don't update to an insider build of the dashboard, you have option to report the problem to engineers. Replicate the problem, hold the Xbox logo button on your pad and select the option to
    report the problem, remember to attach screenshot and/or video, and fill the form with a complete description of the issue.

    You can also joing preview program and try an advanced (but instable) dashboard builds, the lowest tier is stable enough for a daily use without problem and you can check if a different dashboard build fix the problem.
  3. Golden Subz Win User

    Capture Screenshot failing to work on Xbox One

  4. XBF Chris J Win User

    Xbox game DVR on windows 10. Can I upload captures that were caught from 3rd party software?

    Hello Smith,

    Thank you for posting here on the Xbox forums. I do not believe that this is supported. When you capture screenshots using the Game DVR / Bar, the name of the game and the "creator" of the file are added in automatically. This needs to be there labeled correctly for
    the share process to go through without error.

    Just in case this helps, here is a link for capturing screenshots and uploading them :

    Record and capture Xbox One game clips and screenshots


    Hope this helps!
  5. XBF Erick C Win User

    Use webcam on game capture?

    Hey there jmonk,

    Thank you for reaching out to us on the Forums. When you capture game clips on your Xbox One it starts to record automatically on screen. There would be no way to utilize a webcam to capture game clips.

    Go ahead and take a look at the following support article for helpful information on

    Recording and capturing Xbox One game clips and screenshots
    .

    I hope this helps.
  6. AquarrzSudnnym Win User

    Cannot take screenshots

    Can you elaborate what method you are using to try and take screenshots?

    When ingame do you press the Nexus button to bring up the Home Guide, then move to the right to Capture and share, then Capture>Capture a screenshot?

    Capture game clips and screenshots provides support for this feature.

    If you have a lot of clips on your console you may want to upload them to XBox Live so you can delete some of them from the console.

    There is only a finite space for clips and shots stored on the console.
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Capture Screenshot failing to work on Xbox One

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