Card Details not Appearing as they Should

Discus and support Card Details not Appearing as they Should in XBoX Sales and Promo to solve the problem; Hi, I'm trying to buy a game on the Microsoft store (it's a backwards-compatible 360 game I'm buying for my Xbox One if that matters) and only one of... Discussion in 'XBoX Sales and Promo' started by Chris Dwan, Jun 28, 2020.

  1. Chris Dwan
    Chris Dwan Guest

    Card Details not Appearing as they Should


    Hi,

    I'm trying to buy a game on the Microsoft store (it's a backwards-compatible 360 game I'm buying for my Xbox One if that matters) and only one of the 3 cards I have registered with my Microsoft account is coming up when I try to pay... The card that is showing
    up is not the one I want to use and when I try to 'add' the correct one I'm not able to because the billing address is in the UK and it won't let me change the country/region away from the United States. My Microsoft account is also registered as being in
    the UK and I'm on the UK version of the Microsoft/Xbox store so I'm not really sure what's going on here...

    Can someone please give me an idea of what I'm doing wrong here?

    Any feedback is helpful

    Thanks!

    :)
     
    Chris Dwan, Jun 28, 2020
    #1
  2. StuartATrueRed Win User

    Card Details not Appearing as they Should

    Try purchasing the game from the Xbox 360 marketplace instead (Don't worry it will still be available on your Xbox One in your games & apps)
    marketplace.xbox.com You might have better luck doing it this way.
  3. Chris Dwan Win User

    Card Details not Appearing as they Should

    Thanks so much for the reply,

    It looks like I misspoke, I had been trying to buy it on the Marketplace. Microsoft Store links the 'see prices' buttons for this game to the Xbox Marketplace. So the issue persists

    Thank you again
  4. ET3rNi7Y GreeN Win User

    Card details

  5. Tezzarrific Win User

    Card details

    if its tied to a subscription then you cannot remove it without putting another payment option in or you turn off auto renew and the sub expires.
  6. Christyna64 Win User

    Card details

    Check your Services & Subscriptions tab in your Microsoft Account and be sure all recurring billing is turned off. I have two active subscriptions, though they have been renewed with pre-paid codes. So, you should be able to remove your payment from your
    son's account if all recurring billing is turned off and your account balance isn't past due. You can find out about changing and removing payment methods below.

    Microsoft Support Payments

    https://support.microsoft.com/en-us...-account-change-payment-method-or-credit-card
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Card Details not Appearing as they Should

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