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Discus and support Card details in XBoX on Consoles to solve the problem; can anyone tell me why my son is unable to remove my card details from his account, usually he has no problems doing this but this time it keeps coming... Discussion in 'XBoX on Consoles' started by danscott3, May 23, 2020.

  1. danscott3
    danscott3 Guest

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    can anyone tell me why my son is unable to remove my card details from his account, usually he has no problems doing this but this time it keeps coming up saying cannot be done at the moment.

    :)
     
    danscott3, May 23, 2020
    #1
  2. ET3rNi7Y GreeN Win User

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  3. Tezzarrific Win User

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    if its tied to a subscription then you cannot remove it without putting another payment option in or you turn off auto renew and the sub expires.
  4. Christyna64 Win User

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    Check your Services & Subscriptions tab in your Microsoft Account and be sure all recurring billing is turned off. I have two active subscriptions, though they have been renewed with pre-paid codes. So, you should be able to remove your payment from your
    son's account if all recurring billing is turned off and your account balance isn't past due. You can find out about changing and removing payment methods below.

    Microsoft Support Payments

    https://support.microsoft.com/en-us...-account-change-payment-method-or-credit-card
  5. Assassin-7DEB02B5-24 Win User

    card details

    As a parent I'm ... perplexed on how to answer this.

    Tell him to stop? If he is using your information on his XBOX without your consent, whether you're family or not, it's theft.

    If it's a family account, I'm not sure -- as I do not have one and am not familiar with the options available.

    Cancel your credit card. Report it stolen. Get a new number. Don't give it to your son.
  6. onyxishere Win User

    Removing Card Details

    Sorry to hear it monkey. For future reference though I would like to ask you to create new threads instead of bumping older ones as this thread is well over 4 years old.

    Simply sign in to commerce.microsoft.com where you'll be able to remove the card you have on file. If you have problems doing this then give phone support a call at 1-800-469-9269.

    If you have any further support issues please feel free to create a new thread detailing them. Thank you.
Thema:

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