Card removal

Discus and support Card removal in XBoX Sales and Promo to solve the problem; I have a new card and went to remove the old one, I switched the subscription over to my new card and it said that there was an issue on your end and... Discussion in 'XBoX Sales and Promo' started by SebiWidick, Sep 16, 2020.

  1. SebiWidick
    SebiWidick Guest

    Card removal


    I have a new card and went to remove the old one, I switched the subscription over to my new card and it said that there was an issue on your end and couldn't remove the card. Do I need to do something?

    :)
     
    SebiWidick, Sep 16, 2020
    #1
  2. XBF Brad A Win User

    Card removal

    Hi Sebi,

    Thanks for reaching out. We see you are having problems removing a card. We recommend to request a call from support. They will be able to see what the issue is.

    When you go to Contact Us, follow these steps to request a call from support:



    • Step 1 ----click on Contact us
    • Step 2 ----under what you having trouble with select Subscriptions & billing
    • Step 3-----under what is the issue I can't redeem a code then hit next

      Step 4 ----scroll down to select request a call

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.

    Brad
  3. ngocphi Win User

    card removal

    Yep or wait till your membership to expire if you have autorenewal off

    If you are currently susspended because of payment optioin then you need to replace it and pay off the balance before you can remove the suspension

    Also if you are receiving a promotional code deal you have to wait till 4-6weeks or whenever you receive the code because canceling before the code is issued will cancel the promotion
  4. Six The Fallen Win User

    Card removal

    either it's cause of the outage or you just need to try again later, at least that's my best guess
  5. Yezzmina Win User

    Not giving people the ability to Control their Own Credit Card Info is Unethical

    If your account is set to auto-renew, that would be why you can not remove the card. You will need to turn off the auto-renew than remove the card. Auto-renew can only actually do its work if there is a card to charge, and removing the card first does not
    turn it off and can break the system, which is why it wont let you remove the card first.

    In short, turn off auto-renew, then try removing your card.
  6. REK 1 Win User

    Is there any way to get xbox live gold with a $25 gift card, without a credit card

    You can use a credit card and remove after purchase, just make sure it says use microsoft balance for purchase, then after remove card. Also if you have 1 of those debit/Visa gift cards from a store, you can put that as the credit card. After you
    buy, remove auto renewal from account and then remove credit card from billing
Thema:

Card removal

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