Change gamertag first time free!?

Discus and support Change gamertag first time free!? in XBoX on Windows to solve the problem; Hi. I wan't to get in contact with actual support that can help me resolve my gamertag issue. Is the only way by "request a call"? Cause the chat... Discussion in 'XBoX on Windows' started by AI_Charles, Feb 12, 2019.

  1. AI_Charles
    AI_Charles Guest

    Change gamertag first time free!?


    Hi. I wan't to get in contact with actual support that can help me resolve my gamertag issue. Is the only way by "request a call"? Cause the chat system seems only to discuss my problem instead of fixing it. I want to do my first-time-free gamertag change
    but it claims I allready changed it, which I obviously havent done and ofc therefore trying to contact support. I canceled the game I bought and I'm waiting to buy any games in windows store until I get this resolved. I will not buy a single game while still
    being named ElfinTundra9165. Very frustrating this

    :)
     
    AI_Charles, Feb 12, 2019
    #1
  2. AI_Charles Win User

    Change gamertag first time free!?

    So to next problem. I was trying to get a gamertag changed by paying for it since I'm about to give up on all of this. It want's me to fill in a profile address for billing... it has the country set on US and I can't change it... this is a prank right
  3. XBF Ezra G Win User

    Change gamertag first time free!?

    Hi Charles,

    If you'd like to contact support over the phone you must request a call back using our
    Contact Us
    portal. Ultimately, if your account has indicated that there already has been a courtesy GamerTag change, then there would be no way to receive another free change.

    I hope this information helps.
  4. XBF Jeremy Z Win User

    Change gamertag first time free!?

    Hiya Al_Charles,

    Thank you for letting us know that the issue has been fixed.
    (Since you have marked a response as answered) We'll be locking the thread as the issue has been resolved. If you ever require any help with any other issues please feel free to come back to the Xbox Forums for further assistance.

    Happy Gaming
  5. RandyAU93 Win User

    Change gamertag first time free!?

    To add some context:

    The only way you get a free gamertag change is if the gamertag you have was assigned to you at account creation. If you chose your current gamertag from a list, that is considered you making the selection, so the free change doesn't apply. Or, if your gamertag
    was changed due to an enforcement action, you again would not be entitled to a free change. I do recall at one point there was a time frame in which the free change had to be used (within 30-60 days, if memory serves), presumably because you'd know within
    that time-frame if you wanted to change it from what was given to you.
  6. AI_Charles Win User

    Change gamertag first time free!?

    thank you... now it works. Finally I feel something going my way.
Thema:

Change gamertag first time free!?

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