Change Xbox gamertag to new to email after old account was locked due to hacking

Discus and support Change Xbox gamertag to new to email after old account was locked due to hacking in XBoX Accessibility to solve the problem; My Microsoft account was locked down as it was hacked. I've had this account for over 15years and microsoft won't unlock it due to suspicious behavior.... Discussion in 'XBoX Accessibility' started by MrNiceKiller87, Apr 29, 2020.

  1. Change Xbox gamertag to new to email after old account was locked due to hacking


    My Microsoft account was locked down as it was hacked. I've had this account for over 15years and microsoft won't unlock it due to suspicious behavior. I can't sign in to my old microsoft account so that I can assign my gamertag to a new email account.
    This means I can no longer access my Xbox account which took me years to build up and I can no longer access all my purchases. In my opinion this is blatant robbery. Is there any way to change your Gamertag to a new email without being able to sign into your
    old account? Microsoft customer support have been awful in trying to help me with this. Is there anybody who had similar issues or got it resolved?

    :)
     
    MrNiceKiller87, Apr 29, 2020
    #1
  2. Tomesso Win User

    Change Xbox gamertag to new to email after old account was locked due to hacking

    Hi there,

    Thanks for reaching out to us in the forums for this issue.

    No, you have to sign in first, and after you'll be able to assign a new alias. At this point, only Microsoft support can help you out with this and provide you more information on this case.
  3. Albert X Win User

    Change Xbox gamertag to new to email after old account was locked due to hacking

    I suggest that you try the account recovery link provided:

    https://account.live.com/password/reset

    Xbox Support would be the only ones who can help in this matter.
  4. FreakRoach Win User

    XBOX Live GamerTag inactive

  5. SONIC SCREAM 07 Win User

    WILD already in use?

    [quote user="SiderealSaucer9"]

    I wasn't too bothered about the old account. If I can create a new profile on the Xbox using the new WILD I will be happy. Is this possible?

    [/quote]
    You can do that or you can do use the old email address for the new gamertag but you will need to change the email address on the old gamertag, which will make the email address free to use on a new account.
  6. WPAK Win User

    Windows Live ID Issue!

    To remove that gamertag that is connected to your 'main' email (Microsoft Account), just change the connected gamertag connected to a new Microsoft account.

    -

    So first free up your 'correct' email address by moving the connected gamertag to a new Microsoft Account

    and after that you should be able to change the 'email' (Microsoft Account) for your main gamertag to your 'correct' email address (Microsoft Account)
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Change Xbox gamertag to new to email after old account was locked due to hacking

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