Changed Microsoft account email, lost access to Minecraft account

Discus and support Changed Microsoft account email, lost access to Minecraft account in XBoX Accessibility to solve the problem; To preface this, I contacted Mojang support first and they told me to contact Microsoft support instead, but I can't actually contact support here as... Discussion in 'XBoX Accessibility' started by Nicholas Volentine, Jul 2, 2022.

  1. Changed Microsoft account email, lost access to Minecraft account


    To preface this, I contacted Mojang support first and they told me to contact Microsoft support instead, but I can't actually contact support here as anytime I try to it redirects me to this community page.

    I tried booting up Minecraft for the first time in a month or so recently, and noticed my account was logged out. When I tried logging back in, it took me to the new launcher and said I didn't have an account. I know the email and password, I have access to all my email accounts, but my Minecraft account log-in seems to have vanished.

    I did the migration from a Mojang account to a Microsoft account, but recently I changed my Microsoft account's main email, and I believe that somewhere in that second transfer my Minecraft account got disconnected somehow.

    Please don't tell me I just need to change my password, I know all my passwords and can log in to my Microsoft account just fine. My Minecraft account as a whole seems to be disconnected from my Microsoft account.

    If it matters, I have the Java edition and have never played the Windows 10 or Xbox version.

    :)
     
    Nicholas Volentine, Jul 2, 2022
    #1
  2. Lucas Lauer Win User

    Changed Microsoft account email, lost access to Minecraft account

    Hello, Nicholas. Thanks for reaching out. I'm Lucas, an Independent Advisor and a Microsoft user just like you. I'll be glad to help you out.

    So you only purchased Minecraft Java, right? If you sign in on the Minecraft website, does it show that you own Java?

    Also, do you have the confirmation email about the migration?

    Waiting for your kind reply.
  3. john-216. Win User

    gamertag

    Hi I have recently lost access to my gamertag on minecraft due to changing my password for my emails is there a way of recovering that account ?
  4. XBF Brad A Win User

    전에 사용하던 메일이 서비스종료로 비번을 찾을수 없음[Translation-The email I was using before cannot be found due to the termination of the service.]

    Hi Kimhan0813,

    Thanks for reaching out to the forums. We understand you have issue with signing in. Are you wanting the password for the email itself or the Microsoft account? If for email itself we cant help with that as it is not a Microsoft domain. Here is a

    guide for lost password
    for Microsoft accounts.

    We also recommend
    changing the primary alias
    as cant be accessed any longer.

    Hope this helps.

    Brad
  5. OndoyBahista Win User

    Is there a way I can have my old Gamer-Tag recovered somehow or moved to a new account?

    First thing you need to do is to recover your account:
    http://support.xbox.com/my-account/microsoft-account/lost-password-solution


    If that does not work, you may contact Xbox Support for other options to recover your account: http://support.xbox.com/contact-us

    Once you have access on your Microsoft Account, you can change your sign-in email address: http://support.xbox.com/my-account/microsoft-account/change-email-sign-in-for-microsoft-account
  6. Ricardo Lechuga Win User

    how to change xbox live account email

    Hi YallMc21! My name is Ricardo an independent advisor ready to help you with this situation!

    You can change the email of your Xbox account and unlink it from the current email but that would delete the email as a Microsoft account, so unless the email is from a different email provider you will lost access to hat email

    https://support.xbox.com/en-US/help/account-pro...
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Changed Microsoft account email, lost access to Minecraft account

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