Changing email for primary alias

Discus and support Changing email for primary alias in XBoX Accessibility to solve the problem; I'm trying to change the email attached to my Xbox gamertag to something a little easier to type / matches my gamertag. Followed the steps for changing... Discussion in 'XBoX Accessibility' started by Vulri, Sep 6, 2019.

  1. Vulri
    Vulri Guest

    Changing email for primary alias


    I'm trying to change the email attached to my Xbox gamertag to something a little easier to type / matches my gamertag. Followed the steps for changing a primary email address alias, and went to create a new email and add it is an alias, but it says it
    is taken. Now when I try to sign into it (in case I created it in the past and forgot) it says the email address does not exist. Any advice?

    :)
     
    Vulri, Sep 6, 2019
    #1
  2. XBF Steven R Win User

    Changing email for primary alias

    Hey there Vulri

    Thanks for reaching out to the Forums for advice on how to get your primary alias changed. I can totally see how this could be pretty confusing. In this instance, I think it would behoove you to have a
    customer support agent help try and guide you through the process to see what may be keeping you.

    When you get a chance, try reaching out to them through the link and let us know if that helped.

    Thanks!
  3. CrunkMunk Win User

    Changing email for primary alias

    Hello,

    have you only one or more Microsoft accounts? And have you made the change via pc or xbox? Is always recommended to make Account changes on pc. It can also happen that changes are not applied immediately. So wait a few hours and try it again.
  4. Ricardo Cintra Win User

    Changing email for primary alias

  5. XBF Leo G Win User

    Account Alias Question

    Hello wolfeboy1,

    Thanks for posting on the Xbox forums. We understand that you are interested in learning more about keeping an alias after removing it as the primary alias, and you would like to make your Gmail account the primary alias. The email address will remain
    on the account as a secondary alias after you remove it from the primary alias slot. Once you

    change the primary alias
    on the Gmail account, you will still see your old email address on the list. If the old email address is a Microsoft email address like @outlook or @live and it's removed, the email address will be deleted permanently and cannot
    be reclaimed after it is removed. You can assign a third-party email address to another Microsoft account.

    In order for you to use your Gmail account as the primary alias of another Microsoft account, you need to remove it from the account when it is a secondary alias. This means removing it as the primary alias from the Microsoft account that has it. The
    article we provided explains more about completing the process, and what's involved with it. We hope this information helps wolfeboy1!
  6. DrifterX22 Win User

    my account

    You can change the primary email address on an account as a way to move things over. Its a multi-step process but does work.

    create or get a new email address

    add that address as an alias on the account

    move that alias up to primary

    make sure everything is working correctly

    remove former primary email address
Thema:

Changing email for primary alias

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