Changing email for primary alias

Discus and support Changing email for primary alias in XBoX Accessibility to solve the problem; I'm trying to change the email attached to my Xbox gamertag to something a little easier to type / matches my gamertag. Followed the steps for changing... Discussion in 'XBoX Accessibility' started by Vulri, Sep 6, 2019.

  1. Vulri
    Vulri Guest

    Changing email for primary alias


    I'm trying to change the email attached to my Xbox gamertag to something a little easier to type / matches my gamertag. Followed the steps for changing a primary email address alias, and went to create a new email and add it is an alias, but it says it
    is taken. Now when I try to sign into it (in case I created it in the past and forgot) it says the email address does not exist. Any advice?

    :)
     
    Vulri, Sep 6, 2019
    #1
  2. XBF Steven R Win User

    Changing email for primary alias

    Hey there Vulri

    Thanks for reaching out to the Forums for advice on how to get your primary alias changed. I can totally see how this could be pretty confusing. In this instance, I think it would behoove you to have a
    customer support agent help try and guide you through the process to see what may be keeping you.

    When you get a chance, try reaching out to them through the link and let us know if that helped.

    Thanks!
  3. CrunkMunk Win User

    Changing email for primary alias

    Hello,

    have you only one or more Microsoft accounts? And have you made the change via pc or xbox? Is always recommended to make Account changes on pc. It can also happen that changes are not applied immediately. So wait a few hours and try it again.
  4. Ricardo Cintra Win User

    Changing email for primary alias

  5. DrifterX22 Win User

    my account

    You can change the primary email address on an account as a way to move things over. Its a multi-step process but does work.

    create or get a new email address

    add that address as an alias on the account

    move that alias up to primary

    make sure everything is working correctly

    remove former primary email address
  6. ll Merkaba ll Win User

    Change gamertag email on Xbox One

    I changed the email on my gamer tag by signing in to microsoft live account, creating a new alias and assigning it as the primary account, then deleting the old alias.
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Changing email for primary alias

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