Charged for adding debit card to my account (and won't let me use it)

Discus and support Charged for adding debit card to my account (and won't let me use it) in XBoX Accessibility to solve the problem; I added a prepaid debit Visa gift card with in the intent of purchasing something through Xbox Live, but Microsoft has charged me $1 for adding that... Discussion in 'XBoX Accessibility' started by Gabrielle Baillargeon, May 23, 2019.

  1. Charged for adding debit card to my account (and won't let me use it)


    I added a prepaid debit Visa gift card with in the intent of purchasing something through Xbox Live, but Microsoft has charged me $1 for adding that card onto my Microsoft account. I assume I'll get refunded, but the problem is I'm trying to purchase something
    that is the same amount as what's on the debit card.

    When I tried to purchase the game anyways it says I'm not authorized to use that card, even though I registered it online to be able to be used for online purchasing. I am the card holder so I don't know why it's not letting me use it. This charge did not
    show up on my Microsoft account, but it did on the debit card's account. I took the card off my account, and added it again a day later only to find that Microsoft has charged me $1 AGAIN.

    Am I going to get refunded soon? Or do I have to wait a long time? I am now short $2.

    :)
     
    Gabrielle Baillargeon, May 23, 2019
    #1
  2. RedCarGamer Win User

    Charged for adding debit card to my account (and won't let me use it)

    That first 1$ is only for verification if you have money on that card, usually they return after a week. You need to add and wait to be returned.
  3. {Parity} Win User

    Charged for adding debit card to my account (and won't let me use it)

    For payment issues you will need to reach out to
    Xbox Support
    for assistance.
  4. onyxishere Win User

    I cant remove my debit card from my account

    I cant remove my expired debit card from my xbox account because of pending charges. Everything on my billing history is complete, i have turned off auto renewal for both xbox live gold and EA access and I've done the same for a related account. I removed
    the debit card from the related account and added a new debit card but i cant do the same for my account
    If you have a gold membership attached to your account you won't be able to remove the card. You can also check to see which charges are pending at https://account.microsoft.com. Beyond that, as was mentioned before you can call phone support for more
    assistance. 1-800-469-9269 in North America.
  5. KindColt9127331 Win User

    Visa debit card

    i cant use my visa debit card...ive been trying I've done everything right but it keeps saying you can't use this payment method please tell me what to do and why won't xbox let debit accounts work??
  6. x Black Jays Win User

    Status code: 8382025C trying to add paypal as payment method, Canada.

    The billing and account management site won't let me add a debit card, when there are instructions saying how to do so. Theres no edit or add direct debit links on the pages it tells me to follow..
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Charged for adding debit card to my account (and won't let me use it)

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