CHARGED FOR GAME PASS AFTER CANCELATION

Discus and support CHARGED FOR GAME PASS AFTER CANCELATION in XBoX on Consoles to solve the problem; So frustrating. Can't request to call OR live chat because my topic doesn't allow for me to do that??! I WAS CHARGED $19.20 for Game Pass Ultimate on... Discussion in 'XBoX on Consoles' started by christie��✨, Nov 22, 2020.

  1. CHARGED FOR GAME PASS AFTER CANCELATION


    So frustrating. Can't request to call OR live chat because my topic doesn't allow for me to do that??!

    I WAS CHARGED $19.20 for Game Pass Ultimate on November 12th even though I cancelled it in September. Even on my subscriptions page, it says "Last charge CAD $19.20 on 9/28/2020" yet I was charged suddenly in November for it. There is no record of the charge
    on the subscriptions page, however there is a record on my bank statement. Makes no sense to me because I was not charged in October, and suddenly was charged in November?? PLEASE help

    :)
     
    christie��✨, Nov 22, 2020
    #1
  2. Smwutches Win User

    CHARGED FOR GAME PASS AFTER CANCELATION

    Yes, unfortunately. It'll get you connected with them.
  3. christie��✨ Win User

    CHARGED FOR GAME PASS AFTER CANCELATION

    Every category in Billing & Subscriptions says "Live Chat and Calls are not available for this issue," Am I supposed to lie about the topic for the call?
  4. Smwutches Win User

    CHARGED FOR GAME PASS AFTER CANCELATION

    You'll need to contact support and speak to billing. You can request a call back or chat with support at http://support.xbox.com/contact-us If you don't see those options,
    change your category/topic until you do. Billing & Subscriptions and "I don't recognize a charge" usually works for me.
  5. benhamean08stinnette Win User

    How can I talk to a real Xbox agent?

    Somehow game pass was charged to my account and i would like a refund. And it canceled.
  6. Paul1708 Win User

    Game Pass Ultimate Cancelled My Xbox Live Subscription

    i have 2 year of game pass and one year seperate of gold. if i upgrade to ultimate game pass for 2 months and then cancel after the two months i will lose whats left of my one year of gold and game pass?
    You will only lose if you cancel it like the OP has done. If you just turn off auto renew then you wont lose any time and wont be charged again in 3 years.
Thema:

CHARGED FOR GAME PASS AFTER CANCELATION

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