Charged for Gamertag change, but gamertag didn't change. Would like refund.

Discus and support Charged for Gamertag change, but gamertag didn't change. Would like refund. in XBoX on Consoles to solve the problem; So my current Gamertag is . I tried changing it to 'Bumm' but it looks like someone beat me to it yesterday. I still got charged for the change... Discussion in 'XBoX on Consoles' started by Bumm One, May 19, 2016.

  1. Bumm One
    Bumm One Guest

    Charged for Gamertag change, but gamertag didn't change. Would like refund.


    So my current Gamertag is . I tried changing it to 'Bumm' but it looks like someone beat me to it yesterday. I still got charged for the change though. I understand someone got the gamertag before me, but can I at least get a refund?

    :)
     
    Bumm One, May 19, 2016
    #1
  2. Mister Beep
    Mister Beep Guest
    Charged for GT change, but no change made.

    Hey RageFace247!

    If you were charged for a Gamertag, but no change went through, the best route to take is to reach out to our phone support team through our
    Contact Us page for billing support. If the Gamertag change didn't go through, one of the solutions may need to result in a refund.
     
    Mister Beep, May 19, 2016
    #2
  3. FerickAndrew
    FerickAndrew Guest
    Gamertag

    I want to change my gamertag, but i don't have cc to pay. I also getting hate messages.

    My question, why gamertag change is charged while other gaming sites didn't?
     
    FerickAndrew, May 19, 2016
    #3
  4. onyxishere
    onyxishere Guest

    Charged for Gamertag change, but gamertag didn't change. Would like refund.

    Sorry to hear it. If you were charged for the change but didn't receive it then you should give phone support a call.

    support.xbox.com/contact-us
     
    onyxishere, May 20, 2016
    #4
  5. Whiteleaf2012 Win User

    Gamertag change

    You can change your gamertag as many times as you want - you will be charged though. For refunds you would have to contact support and speak to billing, but generally there are no refunds on gamertag changes. http://support.xbox.com/contact-us
  6. onyxishere Win User

    Charged for Gamertag change, but gamertag didn't change. Would like refund.

    Sorry to hear it. If you were charged for the change but didn't receive it then you should give phone support a call.

    support.xbox.com/contact-us
  7. Njal the Blue Win User

    Change the gamertag

    If you could change for free, just think of what the Trolls would be like, constantly changing gamertags. There is also a little administration that goes into managing gamertag data base changes, so it is only fair that a fee is charged. As stated up untill
    recently PlayStation didn't even think about gamretags changes.
  8. Smwutches Win User

    Xbox name change

    That's odd that it would say it was $5. Gamertag changes have always been $10. So you would have been charged the correct price. If you have any screenshots showing the $5 price, you may want to contact support to see if there is anything they can do,
    but otherwise the only way to change your name back would be to purchase another gamertag change. They do not offer refunds on gamertag changes.
  9. {Parity} Win User

    how to change a profile to my xbox account?

    You would be able to change the gamertag on the profile you are wanting to use to that gamertag but it would require two changes. There would be a charge for both changes.
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Charged for Gamertag change, but gamertag didn't change. Would like refund.

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