Charged twice for 1 item.

Discus and support Charged twice for 1 item. in XBoX Accessibility to solve the problem; I was charged twice for a $5 Xbox gift card. I thought It was strange because I only have 1 purchase on my account. So its like spending $10 for a $5... Discussion in 'XBoX Accessibility' started by Tyler Thoennes, Jan 28, 2020.

  1. Charged twice for 1 item.


    I was charged twice for a $5 Xbox gift card.

    I thought It was strange because I only have 1 purchase on my account. So its like spending $10 for a $5 item.

    I din't buy two things.

    https://prnt.sc/qsxgyj - Picture of the two payments they made to my account.

    Thanks,

    Tyler

    :)
     
    Tyler Thoennes, Jan 28, 2020
    #1
  2. M3tal Daz3 Win User

    Charged twice for 1 item.

    If your account is set as under 18+ of age you should ask your parental account to ask for a refund.
  3. Buick GSX Win User

    Charged twice for 1 item.

  4. Tyler Thoennes Win User

    Charged twice for 1 item.

    When I click on the link it pulls me to

    https://beta.support.xbox.com/help/Family-Online-Safety/child-accounts/add-family-member-on-xbox-one

    when I'm trying to refund
  5. M3tal Daz3 Win User

    Charged twice for 1 item.

  6. Mikeysoonerfan Win User

    Charged twice for 1 item.

    Were these holds on the account or actual charges? Many times when dealing with charges online or even with bank cards I a store the put holds on the account. Many times the charge will go through and the hold will still be there because the bank has
    yet to release it. Many banks release holds at a certain or normally within 24 hours. Some other banks sometimes it takes a while. Normally you'll call the bank and then they say that it's not in their side. Then it ends up being on there side. I worked in
    accounting with a major company for all long time and had to deal with this almost on a daily basis. If I had to say probably 1 out of a 100 of these were the fault of the company I worked for. The others were normally the bank not releasing the holds or something
    along the lines of that. Not sure how long you have been looking at the charge but you might give it 24hrs to see if it clears. Normally you can tell if it's a hold or an actual charge to. I'm not familiar with Microsoft's policy on how quick they release
    the hold. So there is a possibility that it's on their end on not releasing something. Most companies will release a hold within 24 hours. I have seen some that take a week. (Had some gas stations do this and lock my card)
Thema:

Charged twice for 1 item.

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