Charged twice for Battlefield 4 Premium membership

Discus and support Charged twice for Battlefield 4 Premium membership in XBoX Games and Apps to solve the problem; Hello. I recently upgraded from an Xbox 360 to Xbox One. I had a Premium membership for Battlefield 4 on my 360. An EA advisor told me to simply... Discussion in 'XBoX Games and Apps' started by Trivia Jockey, Dec 28, 2014.

  1. Charged twice for Battlefield 4 Premium membership


    Hello. I recently upgraded from an Xbox 360 to Xbox One. I had a Premium membership for Battlefield 4 on my 360. An EA advisor told me to simply re-purchase the Premium membership on Xbox One from the marketplace, and it would activate for free. However,
    after doing this, I was charged full price for the Premium membership again. I just contacted EA support, and they advised that only Xbox Support could resolve the issue and refund the second charge. Please advise how I go about having this charge refunded.
    I have an email confirmation of the charge. Thank you.

    :)
     
    Trivia Jockey, Dec 28, 2014
    #1
  2. l Jagger l
    l Jagger l Guest
    Charged Twice for Membership?

    So yesterday I had my auto renewal on my account and charged $10.45 for it. It worked fine on my account, and I was able to play online yesterday. Then, today, when I got home today, I checked my Paypal and I was charged $9.99. It didn't say why. I checked
    my account to see if I had accidentally purchased another Xbox Live membership for 1 month, I didn't. My account still says 1 month - Gold.

    As you can see, I took off auto renewal, and I have 1 month.

    http://snpr.cm/sVYZf3.png

    In this screenshot you can see me getting billed twice by Microsoft. May I have an explanation for this?

    http://i.imm.io/gic9.jpeg
     
    l Jagger l, Dec 28, 2014
    #2
  3. Smwutches
    Smwutches Guest
    Charged Twice for Membership?

    Since the payments are 2 different currencies, it looks like you were billed for 2 different things. You would have to call support and talk to billing to get this sorted out though.
     
    Smwutches, Dec 28, 2014
    #3
  4. maxen Win User

    Question about Battlefield 4 Premium

    I believe so.

    www.battlefield.com/.../next-gen-upgrade

    [quote user="EA/DICE"]

    Does my Battlefield 4 Premium membership carry over?

    Yes, you will be able to carry over your Premium membership from current-gen to next-gen at launch.

    [/quote]

    You may want to contact EA Support to make absolutely sure though.
  5. ngocphi Win User

    Deleted Content issue

    you need to use the ingame marketplace

    Battlefield 3™ Premium includes expansion packs Back to Karkand, Close Quarters, Armored Kill, End Game, and Expansion Pack #5. If you buy Battlefield 3™ Premium, these should be accessed through the in-game store and NOT DOWNLOADED FROM Xbox LIVE Marketplace
    or you will be charged twice.



    also if you already downloaded it

    you canuse the download history
  6. onyxishere Win User

    I have bought a game, but I can't download

    Sorry to hear it. Did you buy
    Battlefield 4 Premium
    or
    Battlefield 4 Premium Edition
    ?

    I only ask because Premium is only like a season pass where the Premium Edition includes the game. If it was the Premium Edition then try going to My Games & Apps then Ready to Install if the game didn't already install to your console.
  7. master 254 Win User

    Naval Strike

    All Battlefield 4 Premium content will be available to all Battlefield 4 Premium members after the content's date of release. Content subject to availability.
  8. Smwutches Win User

    Charged Twice for Membership?

    Since the payments are 2 different currencies, it looks like you were billed for 2 different things. You would have to call support and talk to billing to get this sorted out though.
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Charged twice for Battlefield 4 Premium membership

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