Charges on microsoft account without authorization

Discus and support Charges on microsoft account without authorization in XBoX Sales and Promo to solve the problem; Charges were made on my microsoft account without my authorization for past 2 months! Now i canceled my Game pass subscription on my debit card n... Discussion in 'XBoX Sales and Promo' started by GMaster1967, Aug 23, 2019.

  1. GMaster1967
    GMaster1967 Guest

    Charges on microsoft account without authorization


    Charges were made on my microsoft account without my authorization for past 2 months! Now i canceled my Game pass subscription on my debit card n obviously they got mad so they charged my microsoft account without asking me first!!!! Now im [Mod
    Removed -Profanity]
    as all [Mod Removed - Profanity] cause i've been told that i have to fill out form for a refund! did that but they refunded me august but wont refund me for July! only way i found out bout this is i wanted to purchase
    a game n low n behold guess what there's money missing!!! now of course there saying it cant b refunded!!! so basically microsoft came into my house and stole money from me!

    :)
     
    GMaster1967, Aug 23, 2019
    #1
  2. XBF Leo G Win User

    Charges on microsoft account without authorization

    Hello GMaster1967,

    Thank you for posting on the Xbox forums. We know it can be frustrating when a request to refund and it gets denied. If the charges were for a subscription, we suggest reaching out to the
    Xbox Support Team so they can review the transactions and provide more options. If the charges were for digital products, you must respond to the email that was provided to you
    regarding the refund. We hope this information helps!

    How to contact the Xbox Support Team:

    1. Click the support team link we provided
    2. Select Billing & accounts in the category area
    3. Select See other options
    4. Select Charges on my account
    5. Select Show contact options
    6. Select Request a call from Support
  3. {Parity} Win User

    Charges on microsoft account without authorization

    The best way to reach Live Support would be here:
    Xbox Support


    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support
  4. choppyseize Win User

    Charges on microsoft account without authorization

    If you have auto renew on it will automatically bill you. You basically say you agree to that. I'm not sure who got mad that you cancelled your subscription. You are responsible for anyone using your account.
  5. Liquatic Win User

    Unable to change my Windows Live ID

    Do you notice any changes on your account? (ie. Points spent without your authorization, charges, etc)
  6. Jacyintha Win User

    Can't use debit card as payment option?

    If it's a debit card, the associated address should be the address your bank has on file. It might be that the card is not authorized for online/reoccurring charges.

    Another thing to consider is that when adding a card, Microsoft sends a 0$ authorization to your bank. They might be reading the 0 as an undetermined charge. Some banks will automatically reject that since they can't confirm the amount is in your account.
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Charges on microsoft account without authorization

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