Charges on Visa

Discus and support Charges on Visa in XBoX Games and Apps to solve the problem; Hi there, I have a charge on my VISA for an box live gold renewal - problem is I don't have an xbox nor have i ever bought a subscription. How do I... Discussion in 'XBoX Games and Apps' started by BaileyMegan, Aug 9, 2019.

  1. BaileyMegan
    BaileyMegan Guest

    Charges on Visa


    Hi there,

    I have a charge on my VISA for an box live gold renewal - problem is I don't have an xbox nor have i ever bought a subscription. How do I get the money refunded?

    :)
     
    BaileyMegan, Aug 9, 2019
    #1
  2. XBF Leo G Win User

    Charges on Visa

    Hello BaileyMegan,

    Thank you for posting on the Xbox forums. We understand that you have unauthorized charges on your Visa card for Xbox services, but you do not have an Xbox. The best option is to reach out to the
    Xbox Support Team so they can remove your payment instrument from a Microsoft account. They can investigate the charge if it was made on your Microsoft account. If you do not
    have a Microsoft account, they can still remove the payment instrument from any account it is tied to.

    After the support team removes the payment instrument, we recommend reaching out to your financial institution. You can

    request a refund
    for a charge that is made on your Microsoft account. If the charge was made on an account that is not yours, the bank will need to dispute the charge and issue a refund. We hope this helps!
  3. Biggshow Win User

    Charges on Visa

    Hello BaileyMegan,

    Thank you for posting on the Xbox forums. We understand that you have unauthorized charges on your Visa card for Xbox services, but you do not have an Xbox. The best option is to reach out to the
    Xbox Support Team so they can remove your payment instrument from a Microsoft account. They can investigate the charge if it was made on your Microsoft account. If you do not
    have a Microsoft account, they can still remove the payment instrument from any account it is tied to.

    After the support team removes the payment instrument, we recommend reaching out to your financial institution. You can

    request a refund
    for a charge that is made on your Microsoft account. If the charge was made on an account that is not yours, the bank will need to dispute the charge and issue a refund. We hope this helps!
    I agree with all of this but I believe in this case, seeing as you do not own any Xbox, it would be a fraud issue. I would contact your Bank and let them know ASAP. The reason I say this, it I have been here before. Contacting Microsoft will stop the purchases
    from going through on the account currently using it. But this also means someone can use it on other purchases. I would, in my opinion, get the bank to put a hold on that card or get a replacement. This way you can avoid any other purchases made of that card.
    Then contact Microsoft as BaileyMegan stated. Sorry to hear about this and I hope you can get this fixed quick.
  4. FissilePear714 Win User

    Added a $25 card but wont allow me to buy anything with it!

    My brother wanted anniversary map pack for halo reach and it charged my visa
  5. FissilePear714 Win User

    Added a $25 card but wont allow me to buy anything with it!

    Same thing happened bought 30$ prepaid card and t charged my visa
  6. Un1t XXX Win User

    Game Wont Download after purchase

    Im going to tell my visa company xbox hasnt provided a refund or my game and they will reverse that charge for me. Visa will have your back first. Same thing happend with me with wwe 13 and that was *** 67 bucks.
Thema:

Charges on Visa

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