"Check your address. There appears to be an error in it." when attempting to add payment

Discus and support "Check your address. There appears to be an error in it." when attempting to add payment in XBoX Accessibility to solve the problem; I've been attempting to add a Vanilla Gift Visa Card as a payment method to my account, however, every time I try to add it, i'm met with "Check your... Discussion in 'XBoX Accessibility' started by HartLewis, Nov 18, 2019.

  1. HartLewis
    HartLewis Guest

    "Check your address. There appears to be an error in it." when attempting to add payment


    I've been attempting to add a Vanilla Gift Visa Card as a payment method to my account, however, every time I try to add it, i'm met with "Check your address. There appears to be an error in it." The billing address is the same one I use for Discord
    and other services, however so far it's only been this that has given me trouble with it. I added my ZIP Code to my Vanilla account as well, and waited close to an hour after doing so to try again, but to no avail. Why does this error occur, and is there any
    way to get through it to successfully add the payment method?

    :)
     
    HartLewis, Nov 18, 2019
    #1
  2. Vinny #1 Win User

    "Check your address. There appears to be an error in it." when attempting to add payment

    You must fill in the same details you provided on your card. Make sure you are using the correct ZIP code format.
  3. iNb4 Ownage Win User

    Can't purchase Xbox Live Gold with my valid Visa Gift Card

    Hello,

    Thanks for the support message.

    To manage, add, and/or remove your payment instruments, please go to
    http://commerce.microsoft.com/
    and simply click on "Payment Information" If you're receiving an error when you attempt to add a payment instrument or attempt to make a purchase, please go ahead and type exactly what that error message say's word/word including
    any error codes.

    Should you have any other concerns, feel free to post back.

    Cheers!
  4. EggsBoxJuan Win User

    HELP!80153410

    Check that the billing address for your credit card matches exactly with the address on your xbox account, has the card expired at all. Try removing your credit card and adding another or simply add the old one again. It could be a number of things.

    As I posted earlier in the thread the error code you are seeing could be a card authorisation error, meaning that your payment method cannot be authorised for payments to Microsoft.
  5. jhonlucid Win User

    cant purchase anything on xbox live

    check to make sure all of your billing information is correct, and that your payment method is accurate. Either one can cause this error when attempting to make a purchase.
  6. Itz Tanner 420 Win User

    Getting an error when attempting to add a payment method.

    Be sure that when you guys get failed attempts of adding a card in to call billing support and to not just keep re attempting over and over again because in PsiScream's case, the system will think that someone else is trying to take your card and is entering
    wrong information and that's why its declining and so if you keep reattempting it will force a lock on that payment option and therefore the escalation psi is talking about will have to take place to remove the lock.
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"Check your address. There appears to be an error in it." when attempting to add payment

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