Check your Audio Receiver 0x80bd0009 Dolby Atmos

Discus and support Check your Audio Receiver 0x80bd0009 Dolby Atmos in XBoX on Consoles to solve the problem; Where do I start??? I am a system engineer, and daily configure VLAN, servers, phones, anything that exist within a network. My Step up TV = Samsung... Discussion in 'XBoX on Consoles' started by mikewilliamsit, Feb 12, 2020.

  1. Check your Audio Receiver 0x80bd0009 Dolby Atmos


    Where do I start???

    I am a system engineer, and daily configure VLAN, servers, phones, anything that exist within a network.

    My Step up

    TV = Samsung Q90 4K

    SoundBar = HW-90R Dolby Atoms 7.1.4

    Consoles = Xbox One X and PS4 Pro

    All devices have been updated to the latest Firmware.

    Current Configuration

    TV Arch Port to Soundbar HDMI Arch Port connected with HDMI 2.1 8K cable

    Xbox One X HDMI to TV HDMI connected with HDMI 2.0 cable

    PS4 Pro to TV HDMI connected with HDMI 2.0 cable

    Apps Installed

    Dobly App on the Xbox

    Applications and Other consoles

    PS4 Pro outputs in 4k and Dolby Atmos in the above configuration

    Netflix outputs in 4k and Dolby Atmos in the above configuration

    Issue

    Unable to output in both 4k and Dolby Atmos on the Xbox One X simultaneously.

    Steps taken to set up Dolby Atmos

    Dashboard > Setting > Volume & Audio Output > Speaker Audio > Hdmi Audio > Bitstream out > Bitstream Format > Dolby Atmos for home theatre

    Message received when selecting Dolby Atmos;

    Check your audio receiver - There was a problem using this setting. Make sure your audio receiver supports it. Also, make sure to choose at least one audio setting. Both cannot be off. (0x80bd0009).

    Various reconfigurations and results

    Option 1

    Dashboard > Setting > TV & Display Options > Video fidelity & Overscan > Display > HDMI > Use manual settings > TV & Display Options > Display > 1080p > Volume & Audio Output > Speaker Audio > Hdmi
    Audio > Bitstream out > Bitstream Format > Dolby Atmos for home theatre > TV & Display Options > Advance > Video modes > Allow 4k


    Message received when selecting Allow 4k;

    4k will not work on your TV

    Sorry, your TV is telling us it will not support that resolution.

    In the above configuration, I am not able to select allow 4k, allow HDR10, Allow 50hz, Allow 20hz, Allow YYC 4:2:2, Allow Variable refresh rate, allow auto low-latency mode.

    But can up the resolution to 1440p

    Option 2

    TV Arch Port to Soundbar HDMI Arch Port connected with HDMI 2.1 8K cable

    Xbox One X HDMI to Soundbar HDMI connected with HDMI 2.0 cable

    PS4 Pro to TV HDMI connected with HDMI 2.0 cable

    Passing video and audio through the soundbar to the TV now able to have 4K and Dolby Atmos selected.

    Using Dolby App to test the speakers, no sound coming through rear speaks when playing Dolby Atmos content through the app.

    Allow Variable refresh rate is now greyed out from within TV & Display Options > Advance > Video modes

    Support from Xbox Support phone team.

    Very poor, contacted on 7 occasions, different level of enthusiasm each time I made contact.

    When requesting a team leader, they are always busy with another customer.

    Avg time with each agent 1.5 hours.

    Carry out the basic tests each time.

    Reboot, Factory default, a multitude of configurations changes to no avail, blaming TV and Speaker system. (brand new, patched up, high-end products).

    When the agent has run out of ideas, they simply disconnect the phone call or put me on hold of 10 minutes plus until I have to hang up and call back.

    Managed to speak with a team leader, they gave me an option to replace my device.

    Tested the new device, the same problems encountered, now sending the replacement back.

    Side note: when you call Xbox live support, you are meant to be given a ref code to the case you are raising, on several occasions (call that agent hung up on me) there is no record of my call logged under my account, but lucky enough all calls on my phone
    are recorded and time datestamped.

    secondly, I was told by an agent he had no access to the previous call I made to Xbox phone support when I requested the name of the agent who hang-up on me. He had then gone to speak with his manager and after 10mins on hold, the call was disconnected.

    Each agent does have the ability to see calls you have logged in the past.

    Back to the issue at hand, I have not found a solution to the problem, but I thought I would share my findings.

    If anyone has a solution please let me know.

    Mike

    :)
     
    mikewilliamsit, Feb 12, 2020
    #1
  2. ZenKiller08 Win User

    Check your Audio Receiver 0x80bd0009 Dolby Atmos

    The optical port won't allow him to get Dolby Atmos sound though, so that might be an issue for the OP. ARC (not eARC) doesn't support Dolby Atmos, so maybe that's the problem here?
  3. NaZoooom Win User

    Check your Audio Receiver 0x80bd0009 Dolby Atmos

    Hi mikewilliamsit,

    The only solution I can think of is the simplest tbh and that is to utilise the optical port on the soundbar/Xbox.

    Connect the Xbox One via HDMI, then use a TOSLink optical cable to connect to the soundbar.

    Hopefully this will help by separate audio from the visual and allow you to get the results you are looking to achieve.

    Hope this helps, let me know how you get on or of this was useful. :)
  4. Kev7420 Win User

    Sound since last update

    try to update the controller it is seperate from a system update and make sure you check your audio settings, maybe try this https://windowsreport.com/xbox-error-0x80bd0009-dolby-atmos/ or https://answers.microsoft.com/en-us/xbox/forum/all/xbox-1-error-code-0x80bd0009/2a90e68d-6901-45b6-9da4-d56f0b49d7de
  5. ArminatorX Win User

    Game audio not working

    Open the Guide by pressing the Xbox button.

    Go to settings.

    Then go to the Display & Audio settings.

    Under the audio settings, check which audio format you use for your headphones.

    If you set it to "Dolby Atmos", you need to have PURCHASED the Dolby Atmos for Headphones app. If you only got the free Dolby Atmos app, this will only give you 14 days of Dolby Atmos to test it out, and then stops working.

    Try to change your audio format to Stereo or Windows Sonic (which is also a spatial 3D sound Format like Dolby Atmos).

    Does that work now?
  6. ChiefJoboo Win User

    Onkyo TX SR 444 ATMOS

    Apparently dolby atmos will only transfer through hdmi and not optical,i was just wondering whether it is something to do with hdr
    Do you have "let receiver decode audio" enabled in Settings > Disc & Blu Ray > Blu ray?

    And after that go to Settings > Display & Sound and go, under HDMI audio, to Bitstream format and select "Dolby Atmos for home theater".

    After doing this the blue light for Dolby Atmos should be lit on your receiver when it is decoding Dolby Atmos input.
Thema:

Check your Audio Receiver 0x80bd0009 Dolby Atmos

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