Child account preferences not working

Discus and support Child account preferences not working in XBoX Accessibility to solve the problem; Hello, my son is on PS4 and is trying to play Minecraft cross play with me. We have linked the Microsoft account with his minecraft so that's all fine.... Discussion in 'XBoX Accessibility' started by RobSim1, Jan 23, 2020.

  1. RobSim1
    RobSim1 Guest

    Child account preferences not working


    Hello, my son is on PS4 and is trying to play Minecraft cross play with me. We have linked the Microsoft account with his minecraft so that's all fine. We keep getting the error "You cannot play online
    multiplayer because of how your Microsoft account is setup, review and change your privacy settings at aka.ms/accountsettings ". I have changed the settings there but the error message still persists despite changing and pressing adjust in the privacy settings.
    Also, I am the parent account and he is the child account. Can anyone help us, thank you.

    :)
     
    RobSim1, Jan 23, 2020
    #1
  2. RobSim1 Win User

    Child account preferences not working

    We do not have an XBOX, as the post says he is on a PS4 using the microsoft account for crossplay. I have been in those settings and this is what this post is about as they arent working. ive changed all of the settings as you say but it still gives me
    the same message.
  3. RobSim1 Win User

    Child account preferences not working

    Thank you for your reply. Not going to lie, I have no clue what you just suggested. But we have two accounts, one parent and one child, UnaidedCanoe931 (The child account) and ScaleneSneeze78 (The parent account)... cool names, I know right. Could you maybe
    explain a little more about what you meant because we already have two profiles right? I cant create new ones either because his Playstation account is linked to that account and therefore we cant connect another one. I cant get a new one because my minecraft
    is connected to the microsoft account. Its two seperate accounts, one child, one parent
  4. Texans151 Win User

    Child account preferences not working

    Hello RobSim1,

    I believe you can only be logged into one account 'online' at the same time. It reads it as both accounts logged in at the same time and thats what makes the error. Now if you create another profile on one of the accounts and copy the save date over to the
    new one it should then work perfectly fine. Now if you guys also at any point in time want to use voice chat too it may bring up a NAT type error as well. So in game chat maybe iffy.

    I hope this helped answer your question.

    I hope you have a wonderful and very Texan rest of your day!
  5. Texans151 Win User

    Child account preferences not working

    They are pretty cool names. And your very welcome on the reply. But more as to what I was saying was.

    Allot of times that error code might pop up when your both on at the same time because it'll read both the accounts as active and online at the same time. In other words. It doesn't want two of the same users logged in and playing at the same time. No matter
    its a sub or parent, That Microsoft logon more times than not doesn't let both be on under that same account at the same time.

    Now, if you log into your Microsoft account ,online or on your phone, thats Minecraft is connected together on you can removed one of the accounts and that'll open it up for a new account on one of them.

    What I recommend is that before you log out of one you save all your worlds and save files so that way when you log out it doesn't delete or move with the account.

    Now also what you can do is migrate that Microsoft account to a Mojang account and that may help you be logged into both at the same time. The link I'm providing below should
    be the link and help you with your problem if you chose to go this route:

    https://account.mojang.com/migrate

    I hope this helps.
  6. XBF Brad A Win User

    Child account preferences not working

    Hi Rob,

    Thanks for coming to the forums with your issue. We understand having an issue with child account settings. Were you able to look at the
    privacy and online settings? We will give you the
    steps to change the exact ones for the cross platform use.



    1. make sure you are on the adult account
    2. Once on the adult account, hit the guide button on controller(Xbox symbol that lights up) this pulls menu on the left side.
    3. Scroll right to the gear looking icon, go to settings.
    4. Once in settings, you will be on account go to family settings.
    5. Then manage family members, choose the one you want to change and select privacy and online safety.
    6. Then choose Xbox live privacy.
    7. You should see the options, child, teen, adult, view details and customize, contact preferences.
    8. Go to view details and customize, then communication and multiplayer.
    9. The two you want to make sure say allow and everybody are:
      1. "you can play with people outside of Xbox live" set to allow
      2. "you can communicate outside of Xbox live with voice and text" set to everybody

    Hope this helps.



    Thanks,

    Brad
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Child account preferences not working

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