Child purchase

Discus and support Child purchase in XBoX Games and Apps to solve the problem; Hi am hoping somebody can help! my child is on my family account and he recently was given microsoft store gift cards from friends. His account is... Discussion in 'XBoX Games and Apps' started by ashley ohare, Nov 5, 2019.

  1. ashley ohare
    ashley ohare Guest

    Child purchase


    Hi

    am hoping somebody can help!

    my child is on my family account and he recently was given microsoft store gift cards from friends. His account is set up so he can spend money in his account.

    he has tried to purchase skins in Minecraft, but when he tries to buy them the message:

    you cannot buy or download because of how your account is set up. Your parent can customise your Xbox Live policy settings for your profile in Settings > Account > Family Settings > Manage family members.



    I have already changed the setting so he doesn’t need permission. Does anybody have any idea how to fix this?

    :)
     
    ashley ohare, Nov 5, 2019
    #1
  2. M3tal Daz3 Win User

    Child purchases

    You can't change a child account into adult. It gets updated automatically from the servers
  3. IsabelleBlackhurst Win User

    Purchases by child

    I can see them in MS billing history and also same corresponding order numbers on my phone bill.

    Microsoft have refunded all purchases from past 14 days but say there are no others on the account. They are clear to see but I think they are referring to just the ones eligible for a refund from last 14 days
  4. ArminatorX Win User

    Purchases by child

    While I can't directly help with the refund, as we in this forum here are "only" gamers like you or your daughter and not actual Microsoft Xbox employees, I'd like to make you aware of a few settings on the console and your and your daughter's accounts to
    prevent unauthorized purchases in the future.

    First of all: Make sure that you did NOT set up your own adult account to be used by your daughter. You as a parent should have your own adult account, and your daughter should have her own child account (the difference between adult and child account is
    determined by the birthdate you enter during account creation and can't be changed afterwards).

    When you have created a child account, you can add that child account to your parent account by signing in with your parent account at
    https://account.microsoft.com/family and adding your daughter's child account to your family.

    That way you can set up certain restrictions that limit what your child is (not) allowed to do on Xbox Live.

    Also follow the
    instructions on this website to prevent unauthorized purchases in the future
    .

    As for help on your refunds: You should find all purchases being made on https://account.microsoft.com/billing/orders with the appropriate order number. This should
    help the support find the purchases that still need to be refunded.

    I'll cross my fingers that this issue gets resolved for you, and that you can set up your and your daughter's account to prevent unauthorized purchases in the future.
  5. steeledwand7664 Win User

    Purchases by child

    When you say you see them on your account do you mean you see them on your phone bill? or in your MS billing history by going to account.microsoft.com
  6. Swift Oldboy Win User

    Purchases by child

Thema:

Child purchase

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