Childs subscriptions being taken even though I've removed the association to my account

Discus and support Childs subscriptions being taken even though I've removed the association to my account in XBoX Sales and Promo to solve the problem; I cannot access my childs account as we do not know the details, I've removed the association to my account, yet the money is still being taken. I've... Discussion in 'XBoX Sales and Promo' started by RichardClark27, Jun 30, 2019.

  1. Childs subscriptions being taken even though I've removed the association to my account


    I cannot access my childs account as we do not know the details, I've removed the association to my account, yet the money is still being taken.

    I've tried contacting Microsoft, yet am stuck talking to a virtual assistant.

    How do I rectify this?

    :)
     
    RichardClark27, Jun 30, 2019
    #1
  2. Radiant Sword X Win User

    Childs subscriptions being taken even though I've removed the association to my account

    Hi. you will have to consider deactivating your bank account money that is being deducted first. Then, go to xbox.com under Support to fill out a problem with this issue. You can also try to redownload your profile if you are unable to access this child
    account. I hope this helps.
  3. ooxFLATLINExoo Win User

    Not able to join any club or create one

    It is possible that your account might be under a Parent Account before and was removed. The system will still detect that the account is a Child account even though the Parent account has been removed.
  4. KelvinRitchie Win User

    xbox game pass pc beta

    the notification is on the home page off the xbox app, clicking on profile pic and selecting account shows auto renewal due on 24/10/19. Selecting "manage" takes me too my microsoft account associated with my xbox account , No subscription appears on this
    page and no previous payment history. Yet I can show money being taken from my paypal for this subscription for the past 3 months. Hence the confusion
  5. Nealzy47 Win User

    XBOX GAME PASS NOT WORKING

    Yes, we do debit card DD and it has happened to us. Status is “pending” on subscription even though the amount has been taken from my account 13/4.
  6. BobMcFly247 Win User

    Moving from Xbox 360 to Xbox One and Family Sharing

    As the family sharing option on the Xbox one is a little bit different to the option on the 360 it is definitely recommended the way you describe it. Set up the adult account and get it a gold subscription. Then set up the child account(s) and add them
    to the family and all the family associated accounts are able to use the gold subscription as well as all the digital purchases of the parent/adult account. And of course you can also add another parent/adult account, too.

    Only getting a gold subscription for the child account only works for the specific child account and will not be valid for the adult or other family associated accounts.
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Childs subscriptions being taken even though I've removed the association to my account

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