Claim games with gold button is missing with new store update ? *possible bug*

Discus and support Claim games with gold button is missing with new store update ? *possible bug* in XboX Insiders to solve the problem; How to claim games with gold games in store now? This new update made it so I’m not able to claim them. Price is still there and not show as claim with... Discussion in 'XboX Insiders' started by /u/javiergame4, Nov 10, 2019.

  1. Claim games with gold button is missing with new store update ? *possible bug*


    How to claim games with gold games in store now? This new update made it so I’m not able to claim them. Price is still there and not show as claim with games with gold.

    Os Version 10.0.18363.7196

    submitted by /u/javiergame4
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    /u/javiergame4, Nov 10, 2019
    #1
  2. AridLizard Win User

    When a game is on Game Pass and free on Games with Gold...

    for games that are on both Gold and Game Pass, on the store page it will have 2 buttons.

    one will say Install and the other will say Get.

    Install lets you play with Game Pass.

    Get claims it as a Game with Gold.

    if you only install it then it will only be available while it is in Game Pass and while your subscription is active.
  3. Nemesisat Win User

    Games with Gold and EA Access

    The 3 dots button only gives the option to Redeem a Code on both the Xbox and Xbox.com. The main option says Buy as Gift, not Buy to own as claimed Games with Gold games usually show. The price is shown as Free (with the normal price crossed out) in contrast
    to Adventure Time, which I have successfully claimed, shows the full price without saying Free.

    Even more confusingly, if I scroll down on the Xbox store, a prompt appears at the top of the screen saying Press X to "Get", yet no matter how many times I do this it will still show the prompt and list the game as Free.

    The game may very well be claimed but the store just doesn't know how to show it, or the Games with Gold system doesn't know how to handle this situation and won't allow me to claim the game. I believe this is the first time an EA Access game has been offered
    through Games with Gold so it may be an unforeseen issue.
  4. XBF Lance J Win User

    Xbox Games With Gold store won't open

    Hey Tallreid,

    Thank you for reaching out. I see you have been having some trouble accessing the MS store from your console even after quite a bit of troubleshooting. Make sure there are no pending updates for the console (Settings>System>Updates) and for the MS store
    app (Games & Apps>Updates). We strongly recommend trying to claim the
    Games with Gold
    through our site. If you are unable to do so, this could be an account issue. Let us know how it goes! :D
  5. AssertiveGrub90 Win User

    Receiving nhl 19 free promotion

    NHL 19 was only available from June 1 to 30 so you would not have been able to claim it last month either. Unfortunately games for gold games are only available during a specific time period and if you miss it there's nothing you can do to claim it later.
  6. Vocu Win User

    error 0x80131500

    I am getting this issue as well, it is when clicking the button on the xbox home page where it says 'Free Play Days' (usually the gold deals or the gold monthly free games), when pressing the button it takes you to the "store" but then gives this error,
    I also tried unplugging the xbox, resetting internet, and clearing cache (holding power button for 10 seconds) my location on xbox is correct as well.

    getting the free weekend games works if we go to the store and search for them, the issue is that the button to see the games with gold, free weekend, and gold deals is giving us an error.
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Claim games with gold button is missing with new store update ? *possible bug*

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