ClearAccess AG10: Line through mic on homescreen

Discus and support ClearAccess AG10: Line through mic on homescreen in XboX Networking Hardware to solve the problem; ClearAccess (Modems/Gateways) AG10: Line through mic on homescreen Hey there, Thanks for reaching out. I'm sorry to hear about the issue with the... Discussion in 'XboX Networking Hardware' started by TheprimebadgerB, Nov 19, 2018.

  1. ClearAccess AG10: Line through mic on homescreen


    ClearAccess (Modems/Gateways) AG10: Line through mic on homescreen
    Hey there,

    Thanks for reaching out. I'm sorry to hear about the issue with the headsets mic.

    I recommend taking a look at the following troubleshooting articles:


    If the problem persists:

    • Try your Xbox One Stereo Headset with another device, such as a laptop, to see if the headset is working. If not, the headset will need to be replaced.
    • Try your Headset on another controller, if you can. If the headset works on the second controller, try
      updating the first controlleragain.
      If that fails, the controller will need to be replaced. To order a replacement, go to the
      Xbox Online Service Center.

    Hope this helps.

    :)
     
    TheprimebadgerB, Nov 19, 2018
    #1
  2. SLB4EVERPT
    SLB4EVERPT Guest
    ClearAccess AG10: xbox1x

    You can try first two easy things. First try to power cycle your console (all info here: Restart or Power Cycle Xbox One Console). Look if fixed. If doesnt fixed, you can try to do a
    factory reset keeping all games and apps, this will refresh the operative system (all info here: Reset Xbox One Console to Factory Defaults)

    If doesnt work, maybe could be more serious and could be some hardware issue, there I suggest too contact directly official xbox support through phone or chat here: Contact Us | Xbox Support
     
    SLB4EVERPT, Nov 19, 2018
    #2
  3. ClearAccess: AG10 just completed with amazing ending

    ClearAccess (Modems/Gateways): AG10 just completed with amazing ending
    Hey there ClearAccess AG10: Line through mic on homescreen :)

    remember that promoting link to external sites is not permitted
     
    SisterLeaf20129, Nov 19, 2018
    #3
  4. XBF George L
    XBF George L Guest

    ClearAccess AG10: Line through mic on homescreen

    Hello!

    Thanks for reaching out to us here on the forums with this inquiry. The symbol of a Microphone with a line through it is the symbol that appears when a headset is not being detected by the console or controller. Have you tried using different headsets or
    different controllers to test where the problem may lie? Let us know with a reply a bit more information about what you have tried to get his working.

    Hope this helps
     
    XBF George L, Nov 19, 2018
    #4
  5. Hi thanks for replying , I have tried to different controllers and tried ever trick on YouTube and Microsoft I am totally at a loss. Tried

    Factory reset saving apps and games

    Controller relinking

    Deleting account

    Nat settings

    Mac clear

    Mic is on

    Volume is up

    Contoller update

    My son can hear his friends but cannot talk to then if I plug the headset in the headphone icon appears on the homescreen but nothing happens when I unplug the microphone icon showing a line through it is always there

    I'm so so stuck guys .

    Thanks again for replying. Chris
     
    TheprimebadgerB, Nov 19, 2018
    #5
  6. XBF Paul M
    XBF Paul M Guest
    Hiya!

    Paul from the Xbox Forums Team here to assist, it would appear that you're experiencing an issue with talking to friends over Xbox live. I also do see that you've done several troubleshooting steps to help fix the issue. What I recommend doing is checking
    out this article
    that I believe will be helpful. Please let me know how it goes.

    Happy Gaming!

    Paul Xbox Forums Team!
     
    XBF Paul M, Nov 19, 2018
    #6
  7. Hey there,

    Thanks for reaching out. I'm sorry to hear about the issue with the headsets mic.

    I recommend taking a look at the following troubleshooting articles:


    If the problem persists:

    • Try your Xbox One Stereo Headset with another device, such as a laptop, to see if the headset is working. If not, the headset will need to be replaced.
    • Try your Headset on another controller, if you can. If the headset works on the second controller, try
      updating the first controlleragain.
      If that fails, the controller will need to be replaced. To order a replacement, go to the
      Xbox Online Service Center.

    Hope this helps.
     
    XBF Crystal P, Nov 6, 2018
    #7
  8. XBF Crystal P Win User

    ClearAccess AG10: Line through mic on homescreen

    Hey there,

    Thanks for reaching out. I'm sorry to hear about the issue with the headsets mic.

    I recommend taking a look at the following troubleshooting articles:


    If the problem persists:

    • Try your Xbox One Stereo Headset with another device, such as a laptop, to see if the headset is working. If not, the headset will need to be replaced.
    • Try your Headset on another controller, if you can. If the headset works on the second controller, try
      updating the first controlleragain.
      If that fails, the controller will need to be replaced. To order a replacement, go to the
      Xbox Online Service Center.

    Hope this helps.
  9. XBF George L Win User

    Line through mic on homescreen

    Hello!

    Thanks for reaching out to us here on the forums with this inquiry. The symbol of a Microphone with a line through it is the symbol that appears when a headset is not being detected by the console or controller. Have you tried using different headsets or
    different controllers to test where the problem may lie? Let us know with a reply a bit more information about what you have tried to get his working.

    Hope this helps
  10. XBF Paul M Win User

    Line through mic on homescreen

    Hiya!

    Paul from the Xbox Forums Team here to assist, it would appear that you're experiencing an issue with talking to friends over Xbox live. I also do see that you've done several troubleshooting steps to help fix the issue. What I recommend doing is checking
    out this article
    that I believe will be helpful. Please let me know how it goes.

    Happy Gaming!

    Paul Xbox Forums Team!
  11. TheprimebadgerB Win User

    Line through mic on homescreen

    Hi thanks for replying , I have tried to different controllers and tried ever trick on YouTube and Microsoft I am totally at a loss. Tried

    Factory reset saving apps and games

    Controller relinking

    Deleting account

    Nat settings

    Mac clear

    Mic is on

    Volume is up

    Contoller update

    My son can hear his friends but cannot talk to then if I plug the headset in the headphone icon appears on the homescreen but nothing happens when I unplug the microphone icon showing a line through it is always there

    I'm so so stuck guys .

    Thanks again for replying. Chris
  12. SLB4EVERPT Win User

    ClearAccess AG10: xbox1x

    You can try first two easy things. First try to power cycle your console (all info here: https://support.xbox.com/en-us/xbox-one/console/power-cycle-console). Look if fixed. If doesnt fixed, you can try to do a
    factory reset keeping all games and apps, this will refresh the operative system (all info here: https://support.xbox.com/en-US/xbox-one/console/reset-console-to-factory-defaults)

    If doesnt work, maybe could be more serious and could be some hardware issue, there I suggest too contact directly official xbox support through phone or chat here: http://support.xbox.com/contact-us
Thema:

ClearAccess AG10: Line through mic on homescreen

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