Collection 1 $14.99 was charge to my account with no details?

Discus and support Collection 1 $14.99 was charge to my account with no details? in XBoX Sales and Promo to solve the problem; Gives no explanation under order details what it is for 30bb183e-b5c1-405f-b4e0-4cdfc7dcfbae Discussion in 'XBoX Sales and Promo' started by DanLawrence2, May 7, 2019.

  1. DanLawrence2
    DanLawrence2 Guest

    Collection 1 $14.99 was charge to my account with no details?


    Gives no explanation under order details what it is for

    :)
     
    DanLawrence2, May 7, 2019
    #1
  2. Alanisreno Win User

    Collection 1 $14.99 was charge to my account with no details?

    I would contact xbox them selves for this issue cause if it was a false charge and proven to be a false charge they will refund you the money it happened to me once before but with a 10$ game that I dont even like
  3. ChemicalXJoker479 Win User

    Collection 1 $14.99 was charge to my account with no details?

    I had this happen to me too recently
  4. XBF Brad A Win User

    Collection 1 $14.99 was charge to my account with no details?

    Hi Dan,

    Thanks for coming to the forums with your question. As the ambassador stated your best option is to talk with support. Here is a guide to request a call from them.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad
  5. GiltHercules3 Win User

    Overcharged on gold renewal

    Hello i got charged an extra 14.99 on my 1 month gold renewal to, i only downloaded a demo for a game lately and i only have 1 month on gold even with the oveercharge. any help would be appreciated
  6. PatriotSH529 Win User

    Ultimate game pass

    Yes as said before, the $2.00 price is just the first time use amount then a monthly charge of $14.99 will go towards the account
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Collection 1 $14.99 was charge to my account with no details?

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