Complaint Line??

Discus and support Complaint Line?? in XBoX Sales and Promo to solve the problem; The way the treat their customers over the phone is horrendous! They couldnt help me with anything. I got charged Xbox Live March 16th for a... Discussion in 'XBoX Sales and Promo' started by moncecastaneda, Mar 19, 2019.

  1. Complaint Line??

    The way the treat their customers over the phone is horrendous!

    They couldnt help me with anything.

    I got charged Xbox Live March 16th for a February 2nd billing cycle.

    That is beyond me.

    I wanted this fixed- as it shouldve suspended and turned off my account if the card did not work in February (lost card)

    it shoukd not have waited until March to charge.

    They would not fix it.

    They would not accomadate me.

    I spend hundreds of dollars each month towards games and ingame cash, movies, etc. i am a loyal customer who receives NOTHING FOR BEING LOYAL.

    the superviser-samantha said i should receive deals and promotions- nope.

    I receive nothing.

    And they cant even fix my problems!

    They DO NOT care about loyalty or customer satifaction. They do not refund for accidently having charged your card twice. They have weird rules.

    Xbox support is rude.

    moncecastaneda, Mar 19, 2019
  2. iLLiCiTaNo29 Win User


    I'm playing Call of duty black ops and I'm tired of still find invisible or invincible players. So I make the complaint when I play with people involved but during the testimony of complaint, no evidence is asked or even the games on which is the problem.
    How can he find xbox parties involved? Some players may just play a game and play normally after.
  3. voteDC Win User


    [quote user="alchiepone"]why does xbox live do every thing in its power to stop gamers complainihg about xbox live or their ambassadors[/quote]They don't. You just need to contact the correct people.

    If you are having issues with an Ambassador on the forum simply use the report tool under one of their posts, the little circle with a line through it. This will bring it to the attention of the moderators who can then pass the complaint up the line.

    If over the Ambassador Chat then you should contact a support agent. You can find many of them in the support sections
  4. stiribi Win User



    but thats not the issue here.

    any way

    thank you for your time
  5. Boombaa Win User


    Hey boy, you really fear such a moron?

    So file a complaint from your console, block communication and that's all, nobody will "hack" your profile how do you imagine it could be possible?
  6. Castellus Zemi Win User

    Complaint ,

    I am very sorry that this happened to you. Many people in my family personally have had stokes, and dealt with speech issues and not being able to think or do things as quickly as they once did. From reading this I believe you are talking about speaking
    with a customer service agent on the phone. If this is the case the best thing to do would be call back the customer service number, ask to speak with a supervisor, and file a formal complaint. That way they will be able to review the recorded phone call and
    investigate what happened.

    I hope this helps, please let me know if you need anymore help.

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