Compra en Pesos me lo cobraron en Dólares [Translate] Purchase in Pesos I was charged in...

Discus and support Compra en Pesos me lo cobraron en Dólares [Translate] Purchase in Pesos I was charged in... in XBoX Games and Apps to solve the problem; Hice una compra de 3 meses de game pass por unos 700 pesos argentinos y en el resumen de la cuenta del banco me vino un importe de 18 dólares, cuando... Discussion in 'XBoX Games and Apps' started by iDigzGamer, Sep 1, 2019.

  1. iDigzGamer
    iDigzGamer Guest

    Compra en Pesos me lo cobraron en Dólares [Translate] Purchase in Pesos I was charged in...


    Hice una compra de 3 meses de game pass por unos 700 pesos argentinos y en el resumen de la cuenta del banco me vino un importe de 18 dólares, cuando yo lo compré a 700 pesos. Necesitaría ayuda para que en las próximas compras no me suceda esto.

    [Translate by Mod]

    I made a 3-month purchase of game pass for about 700 Argentine pesos and in the bank account summary came an amount of 18 dollars, when I bought it at 700 pesos. I'd need help so that this doesn't happen to me in the next few purchases.

    :)
     
    iDigzGamer, Sep 1, 2019
    #1
  2. XBF Brad A Win User

    Compra en Pesos me lo cobraron en Dólares [Translate] Purchase in Pesos I was charged in Dollars

    Hi Gamer,

    Thanks for the update on the issue. If converted 700 pesos egual to around 34 USD. So you were charged a discounted price. by the way using google pesos to dollars for the amounts. We recommend you to request a call from support and speak with an agent.
    Most common reason you were charged USD is you were on a US site or have region set to US.

    When you go to Contact Us,follow these steps to request a call from support:



    • Step 1 ----select Xbox One
    • Step 2 ----select see other options then subscription changes
    • Step 3-----select show contact options

      Step 4 ----select request call from support

    Once they call explain the issue and they will be able to help you. Note that these options regularly change so just keep selecting something that gives request a call from support as a contact option.



    Hope this helps.



    Thanks,

    Brad
  3. choppyseize Win User

    Compra en Pesos me lo cobraron en Dólares [Translate] Purchase in Pesos I was charged in Dollars

    Hello

    This most likely means you weren't eligible for the promotion and therefore were charged full price. In the future be sure to read the fine print to be sure you are eligible.
  4. XBF Crystal P Win User

    Compra en Pesos me lo cobraron en Dólares [Translate] Purchase in Pesos I was charged in Dollars

    Hey there iDigzGamer,



    Thank you for letting us know about the issue and for marking the answer.
    We'll be locking the thread. If you ever require any help with any other Xbox issues please feel free to come back to the Xbox Forums for further assistance.



    Thank you and have a great day.
  5. iDigzGamer Win User

    Compra en Pesos me lo cobraron en Dólares [Translate] Purchase in Pesos I was charged in Dollars

    It wasn't a promotion, i buyed the first month and then later i buyed three months.
  6. ReaMboT Win User

    Código de 90 pesos XBOX live

    QUIERO SABER CUANDO ME LLEGARA EL CODIGO CON LOS 70 PESOS PARA MI PAIS EN ESTA CUENTA .PD:TENGO 3 CUENTAS EN MI XBOX Y A LA UNICA QUE NO LE LLEGARON LOS CODIGOS FUE A ESTA .PD2:ESTA TIENE XBOX LIVE GOLD Y REALIZO COMPRAS Y LAS OTRAS NO.

    ESPERO UNA REPUESTA MICROSOFT GRACIAS

    [Translation -

    WANT TO KNOW WHEN I COME WITH THE CODE 70 PESOS FOR MY COUNTRY IN THIS ACCOUNT .PD : I HAVE IN MY XBOX 3 ACCOUNTS AND WHERE YOU CAME ONLY CODE WAS THIS .PD2 : THIS IS GOLD XBOX LIVE AND CARRY OUT SHOPPING AND NO OTHER . I HOPE YOU AN ANSWER MICROSOFT]
Thema:

Compra en Pesos me lo cobraron en Dólares [Translate] Purchase in Pesos I was charged in...

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