Concerned my son's account has been hacked and can't find help.

AngelaUQF · Mar 17, 2022

My son has an xbox one and is currently signed into his account. However, I noticed unexplained purchases on my credit card and when we looked into the purchase history via the xbox it showed purchases that were gifted to someone else (I am 100% sure this was not done by my son). He is currently signed into the account but it is clear that someone else has access to the account. We have attempted to log into his microsoft account with the email shown on the Home screen of the Xbox, however Microsoft says that it is not a recognised account name. I am not sure how this could be the case, when the Xbox screen shows the same email we are putting into the Microsoft website. I really need help to re-gain control of my son's account.

:)

Georges C.

Hello, first it's a pleasure to be able to help you today.

My name is welcome to the community.

Hello AngelaUQF, you can check all the financial transactions made in the account via the link below.

https://account.microsoft.com/billing/orders

You'll sign in with the email account you use to play, and you'll be able to verify transactions.

As for logins, still on the same site if it is the Security part and then Sign-in activity.

If you think your account has been compromised, change your account password as well as your security information.

XBF Eladio M

Hey Geneviève

Thank you so much for taking the time to post this on the Xbox Forums. We understand that you are currently unable to recover your sons account.

Normally we would encourage you to follow the
Compromised Account Solution wizard, however, considering the gravity of the situation and how far along this has gotten I would instead recommend that you Contact

Xbox Customer Support as they will be better equipped to help you in this situation.

Its worth noting that if you can fill out the
Account Self Recovery request form, prior to reaching out to support, might give you an edge here.

You can follow these steps to get ahold of an agent:

Log into Support.Xbox.com

Step 1: Scroll down, and select Support at the bottom left hand side under
Xbox.
Step 2: At the bottom of the page, click on
Contact Us
Step 3 : Select Xbox One then See other options
Step 4 : Select your Issue –
How to protect your account
- Select - Show contact options
- Select –
  Request a call from Support

I hope this was of some help to you.

ApsidalBog1860

My son's account has been hacked too. I'm getting the run around from Microsoft. They help me reset the password only to find out that the hacker has changed my email contact and the phone number associated with the account. I've tried doing the option where
u don't have access to any of these, and it says that I'm not allowed to do that at this time.

WILK0-98D843A7-6EBD-

[quote user="Mackey90210"]
recently my sons xbox account was hacked by someone

the hacker maximized all his stats and achievements

Im concerned that my sons account will be banned.

[/quote]By hacked you mean Phished (google the term "phished") and i would contact customer support and explain the situation to them, if your son has done nothing wrong they may be able to offer a solution, but if he is not telling you the truth the account/console
will be permanently banned from XBL.

KamarioFigures

If my son can't log into his Xbox Live account I know that it's been hacked. where do they get you people from?

Concerned my son's account has been hacked and can't find help.