Connection Issues

Discus and support Connection Issues in XBoX Accessibility to solve the problem; My son has been trying to play one of his games and can't log in. Every time he trys to play, it starts to log in but, ends up going to the screen... Discussion in 'XBoX Accessibility' started by AndreaDeMaio, Aug 15, 2019.

  1. AndreaDeMaio
    AndreaDeMaio Guest

    Connection Issues

    My son has been trying to play one of his games and can't log in. Every time he trys to play, it starts to log in but, ends up going to the screen saying that he needs to purchase a subscription (his subscription is active, came out of my account a few
    days ago). He can't log into anything on his Xbox that requires Xbox Live. I've seen on several different sites, that people have been having this issue for several days but, there is on your site saying there is an issue except for a game. So, when are y'all
    going to look into this matter and fix it? Some people haven't been able to use your services for 4-5 days. Are y'all going to refund us (or give us free time) being we have paid for a service and can't use it?

    AndreaDeMaio, Aug 15, 2019
  2. Mister Darcy-9112DFB Win User

    Connection issue

    Thanks for following up, User. When you say the connection is Free, what does that mean? Do you have the option of using a direct connection between your console and your modem via an ethernet cable? Let us know!
  3. User4375076945 Win User

    Connection issue

    What Country/State/Province do you live in? France / Picardie

    Modem brand & model number: Freebox Revolution

    Router brand & model number: Netgear GS108E

    If Wireless, are you using a white or black external adapter, or an internal (Xbox 360S) adapter?

    Things you have tried: the game already worked a week ago

    Is UPnP Enabled? Yes - used

    Do you have a NAT error? If so, what is your NAT? Nat is open that is all I know

    Any Error Codes you encounter: no

    Who is your ISP(Internet Service Provider)? Free

    After you run "Test Xbox LIVE connection" press “Y” for "More Info”. In the pop-up that appears, what are the following values, if shown? (If a value below does not appear for you, just leave it blank.) does not apply, it is a PC game











  4. AnthonyChamberlain Win User

    Connection Issues

    Doesnt help we have both opened up our ports thats why im asking the question
  5. Mister Darcy-9112DFB Win User

    Connections Issues.

    Really glad to hear it, Cankle J. Game on!
  6. CR0M-EFD29BBB-78F8-4 Win User

    Is this a connection issue?

    ^ this is definitely lag related, but not 100% that its your connection as this happens to everyone at one time or another.

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