Constant loss of connection

Discus and support Constant loss of connection in XBoX on Consoles to solve the problem; So I can be happily playing online and out of nowhere no network connection. I have tried resetting and restarting both the xbox and router and... Discussion in 'XBoX on Consoles' started by iKingSnipe, May 15, 2019.

  1. iKingSnipe
    iKingSnipe Guest

    Constant loss of connection

    So I can be happily playing online and out of nowhere no network connection. I have tried resetting and restarting both the xbox and router and nothing. The xbox can detect the correct WIFI signal but when I attempt to input the password it simply says
    'Unable to connect. Check your network name and password and try again'. Yes they are correct, they have been for 4 years but it's only in the last few months this has been happening. It can be days or weeks with no issues only for the connection to suddenly
    drop for hours at a time. Normally I wouldn't mind but I refuse to to start paying more for a service that won't offer more, let only basic requirements like this. Any help would be appreciated, any further information just ask. Thanks

    iKingSnipe, May 15, 2019
  2. Alucario Ultra Win User

    Constant loss of connection



    • Power Down your console entirely

      This is a FULL shutdown

      You will want to UNPLUG your console from electrical power for at least 5 minutes

      This clears out your Xbox's RAM entirely and will help ensure any data that can cause these issues to clear out.
    • Disconnect Third party headsets Third-party wireless headsets can cause active interference because they broadcast on the same frequency as wireless routers. To identify if the headset is causing the issue, disconnect the power from the base
      station of the wireless headset, then check to see if this clears up the connection problem you were experiencing.
    • Check for other wireless interference Active interference

      Active interference is caused when other electronic devices are broadcasting either a wireless signal or some other form of electromagnetic interference. Common causes of active interference are microwaves, ovens, air conditioners, CRT televisions, wireless
      headsets, baby monitors, other wireless networks, cordless phone systems, and wireless speakers.
    Note As a best practice to minimize potential wireless interference, make sure all the cables on the back of your console are gathered away from and are not touching the console.

    • Passive interference

      Passive interference occurs when a wireless signal passes through objects. This causes the wireless signal to be weakened and refracted. Materials that cause passive interference include concrete, glass, lead and copper piping, insulation, mirrors, gun safes,
      filing cabinets, tile, and plaster. The wireless signal also degrades over distance. Interference can also occur when the console is too close to the wireless router. The ideal distance from the wireless router for the Xbox One console is between 5 and 50
    • Line of sight

      When dealing with active or passive interference, a critical component to consider is line of sight. Draw an imaginary straight line from your router to your Xbox One console, and try to eliminate as many points of interference as you can along
      that line. You can do this by turning off or moving any devices along that line that could cause active interference. Or, you can move the console or router to minimize passive interference. Moving the devices outside of entertainment cabinets or desks can
      often help improve wireless signals.


    • Power cycle your console and network hardware (reboot) To perform a power cycle reset, follow these steps:
    Unplug the power cable from the back of the router, modem, or gateway. If you have a router and a modem, unplug the power cable from both devices.

    Restart your Xbox One console:

    1. Press the Xboxbutton to open the guide.
    2. Select Settings.
    3. Select Restart console.
    4. Select Yesto confirm.

      Note If you’re unable to access the guide, or if the console appears to be frozen, press and hold the Xbox button on the console for 10 seconds, until the console turns off. After the console shuts down, touch the Xbox button
      on the console again to restart.
    Wait five minutes.

    If you are using a router, plug in the router and wait for all the lights to return to their normal state.

    Plug in the rest of your hardware and check to see if you still experience the same connection problem as before.

    Enable Perimeter Network (also known as DMZ) on your router
    Perimeter network(also known as DMZ) functionality on a router is used to remove restrictions to the Internet. This essentially moves your device to an area outside your network firewall. If you enable perimeter network functionality
    on your router, you should be able to connect to Xbox Live, join games, and host games or parties.

    Note: It is critical that you use a static IP address on the console when you set up a perimeter network. To set a static IP address, use your router’s DHCP reservation function, when available. If this is not available, you will have to set up manual
    IP settings on your Xbox console. You will only be able to place one Xbox console into the perimeter network. Therefore, if you have multiple consoles, this solution will only resolve the issue for one Xbox console.

    • There may be an issue with your Internet Service Provider Run an "Event Log" on your modem/router to see what exactly is causing the issue. A lot of times there is noise in the cabling and your service provider can schedule a
      tech visit to come replace the cabling, check the tap to make sure everything is secure and tightly fitted.

      Click HERE for instructions on getting the Event Log from your Motorola modem
  3. iKingSnipe Win User

    Constant loss of connection

    Thanks for replying, So the router is no more than 5-6 years old and I haven't tried to update the firmware, I just assumed my broadband provider would deal with it should it be an issue... also constantly using the WIFI is a TV, 3 Moblie phones, a laptop
    and an Amazon Echo thing. Hope that helps.
  4. iKingSnipe Win User

    Constant loss of connection

    Thank you for your reply, unfortunately it says I need to be online in order to run the network test... seems a little tedious to be unable to connect and the only solution requires connection? Thanks anyway man :)
  5. XBF Amber M Win User

    Constant loss of connection

    Hi iKingSnipe,

    Thanks for reaching out to us in the forums with this issue. Good to know that your console is recognizing your wireless network, but since you're having difficulty in getting connected to it, I recommend that you try our Xbox
    One Disconnect Solution
    since this is happening out of the blue. Please go step by step as this helps pinpoint the direct cause of the disconnection.

    Give the troubleshooting steps in the wizard a try and let us know the results.

    I hope that this helps out.
  6. TheHooniganTX Win User

    Constant loss of connection

    Hi iKingSnipe,

    I found some troubleshooting steps you can try first to see if we can narrow down the issue more.

    Network Connections:

    1. Compare your speed test results to the following speeds, which we recommend as minimum requirements for the best connection experience:

      [table][tr][td][td]Online gaming[/td][td]SD video streaming[/td][td]HD video streaming[/td][/tr][tr][td]Download speed[/td][td]3 Mbps or 3,000 Kbps[/td][td]1 Mbps or 1,000 Kbps[/td][td]3.5 Mbps or 3,500 Kbps[/td][/tr][tr][td]Upload speed[/td][td]0.5 Mbps or 500 Kbps[/td][td]N/A[/td][td]N/A[/td][/tr][tr][td]Ping[/td][td]Less than 150 milliseconds[/td][td]Less than 150 milliseconds[/td][td]Less than 150 milliseconds[/td][/tr][/table]

      Please keep in mind that these are the minimum requirements in order for a game or app to have a “Certified” experience. The higher your connection speed, the better your experience will be.

      Once you go through these steps first and still getting the same results, let us know on here and we can continue to troubleshoot.

      Good Luck!

Constant loss of connection

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