Contact details on old MS account not available with Authenticator

Discus and support Contact details on old MS account not available with Authenticator in XBoX Accessibility to solve the problem; Hi, I have two microsoft accounts. Originally one was solely for Xbox Live and one for my PC. I have since upgraded to GamePass Ultimate and need to... Discussion in 'XBoX Accessibility' started by ruben gv, Jul 29, 2019.

  1. ruben gv
    ruben gv Guest

    Contact details on old MS account not available with Authenticator


    Hi,

    I have two microsoft accounts. Originally one was solely for Xbox Live and one for my PC.

    I have since upgraded to GamePass Ultimate and need to merge both the accounts without losing any functionality.

    I cannot log in to my .hotmail account as I have forgotten the password.

    The Authenticator app for my .hotmail account links to a defunct email that I can no longer access (old ntlworld.com address).

    Authenticator app works fine with my Gmail account as my mobile phone is the contact.

    :)
     
    ruben gv, Jul 29, 2019
    #1
  2. BakyOsijekHr Win User

    Contact details on old MS account not available with Authenticator

    Maybe this will help dear sir. There is a way to recover your old password. Try here.

    Hope this helps.
  3. PalmettoBling Win User

    Contact details on old MS account not available with Authenticator

    You can't really merge the accounts, but you could manage the subscription of the accounts, and possibly reach out to support to cancel the subscription on the one account for a prorated (again MAYBE) amount and subscribe on the other account to consolidate
    the services, just not the accounts.

    Which account is it you don't have access to? I'd assume it's the Xbox Live/console account? If so, you'd at least have the email address which is good, but then you'd have to go through

    Account Recover here.
    That might involve contacting Microsoft Support to verify your identity at some point due to the two factor authentication.

    Let us know if you have any specific questions or problems with the Account Recovery process.
  4. Njal the Blue Win User

    Contact details on old MS account not available with Authenticator

    You can not merge Microsoft/Xbox accounts.
  5. banky71 Win User

    Fake Microsoft Messages

    MS will never ask for account info. The will never reach out unless by request. They have an authentication procedure they follow very strictly before they can even talk in any detail about your account.
  6. TITAN Regiis Win User

    Can’t upgrade to gamepass Ultimate

    I suggest contacting MS Support and also check your MS account for subscription details.
Thema:

Contact details on old MS account not available with Authenticator

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