Contacting Microsoft Support through a ticket system or email

Discus and support Contacting Microsoft Support through a ticket system or email in XBoX Sales and Promo to solve the problem; Is there any way that I can contact Microsoft Support through a ticket system or email ? Anything but a live-chat support. I need help with some of my... Discussion in 'XBoX Sales and Promo' started by hadduk, Feb 12, 2019.

  1. hadduk
    hadduk Guest

    Contacting Microsoft Support through a ticket system or email


    Is there any way that I can contact Microsoft Support through a ticket system or email ? Anything but a live-chat support. I need help with some of my purchases and I would feel better If I could take my time to answer the ticket.

    :)
     
    hadduk, Feb 12, 2019
    #1
  2. hadduk Win User

    Contacting Microsoft Support through a ticket system or email

    Unfortunately Microsoft does not offer an e-mail support system. When you speak with
    Xbox Live Support (via free callback or live chat with a Microosft employee, which I know you said you didn't like) they will create a support ticket if needed, so you can come
    back to it if needed.

    If it's regarding a refund of a title, you can
    submit a refund request
    , and then you can reply to any e-mail you may get from that.
    Thank you, I'll see what I can do.
  3. RandyAU93 Win User

    Contacting Microsoft Support through a ticket system or email

    Unfortunately Microsoft does not offer an e-mail support system. When you speak with
    Xbox Live Support (via free callback or live chat with a Microosft employee, which I know you said you didn't like) they will create a support ticket if needed, so you can come
    back to it if needed.

    If it's regarding a refund of a title, you can
    submit a refund request
    , and then you can reply to any e-mail you may get from that.
  4. AcesFazes Win User

    Parental "control"

    Thanks for the answer, but dont they have a contact email? or a ticket system with "support" ? cus i cant just call them.
  5. Spiller69476333 Win User

    Account issue. Need to get in touch with Microsoft support.

    Hello, and thanks for the reply =)

    The "Current" account do have an azure subscription, which I guess could be the reason.

    I can see that this may cause an issue with the "self service" option through xbox 360, but I believe it's possible to solve this if I got in contact with the right support person at Microsoft.

    I live in Norway, and I would prefer if I could email some customer support service through a ticket system, (since I can make myself better understood in writing).

    Do you, or anyone else, know of one?
  6. WickederPhoenix Win User

    Cant conect to Live,it says im not "secure" enough?! plz help... very irritated here...

    get the code through your email then if it dont work contact microsoft support
Thema:

Contacting Microsoft Support through a ticket system or email

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