Content disappearing when I buy it

Discus and support Content disappearing when I buy it in XBoX Games and Apps to solve the problem; I bought the Black Ops Pass for the game Call Of Duty Black Ops 4 so I could receive the new DLC when it comes out. I have been playing all of the DLC... Discussion in 'XBoX Games and Apps' started by Caidopz22McEachern, Aug 30, 2019.

  1. Content disappearing when I buy it


    I bought the Black Ops Pass for the game Call Of Duty Black Ops 4 so I could receive the new DLC when it comes out. I have been playing all of the DLC but then recently it says I have to buy it again. The add-ons are still installed and when I go to the
    store inside Black Ops 4, it even says I have purchased the add-ons. And when I go to the microsoft store on the xbox, it gives me a price when it still says that “This product is installed”. I just want to play the things I had already paid for, not play
    them for a moment and then suddenly they become un-playable. I just need some help or information that could help me with all of this because I am just confused.

    :)
     
    Caidopz22McEachern, Aug 30, 2019
    #1
  2. XA JJKILLERs Win User

    Content disappearing when I buy it

    I bought the Black Ops Pass for the game Call Of Duty Black Ops 4 so I could receive the new DLC when it comes out. I have been playing all of the DLC but then recently it says I have to buy it again. The add-ons are still installed and when I go
    to the store inside Black Ops 4, it even says I have purchased the add-ons. And when I go to the microsoft store on the xbox, it gives me a price when it still says that “This product is installed”. I just want to play the things I had already paid for, not
    play them for a moment and then suddenly they become un-playable. I just need some help or information that could help me with all of this because I am just confused.
    Hard reset your xbox
  3. Miku Sakuya Win User

    Content disappearing when I buy it

    Not only were there core services but if you ever have an issue also check out your purchase history and make sure it still shows up there
  4. MerSauta Win User

    Content disappearing when I buy it

    Do it still say that for you? Xbox live Core Services was having issues today and could be the reason why you were experiencing this issues. Double check to see if it's still telling you to purchase the Season Pass. Also, check your Order History to make
    sure the Season Pass is on your account.
  5. XBF Eladio M Win User

    Content disappearing when I buy it

    Hey Caidopz

    Thank you for taking the time to post this on the Xbox Forums. We understand that you are currently experiencing difficulties with launching your installed content.

    In regards to this matter, I recommend that you attempt to uninstall the DLC via the

    manage game & add-ons
    page, and re-install the content once more.

    This can be done by following these simple steps:

    1. Highlight (but don’t launch) the base game for the add-on.
    2. Press the Menu button on your controller and select
      Manage game & add-ons
      .
    3. Under the Installed section, highlight the DLC that is not working for you, and press the Menu
      button once more.
    4. You can then select to Uninstall, and you can then perform a

      power cycle
      on your console.
    5. You can then proceed to re-install the content via the Ready to install
      section under Manage game & add-ons.

    Give this a try and let us know if this works for you!
  6. reverse20 Win User

    Achievement Questions

    you cannot unlock those achievements without buying The Da Vinci Disappearance. i tried for the Going Up achievement before buying the content and it didn't unlock.
Thema:

Content disappearing when I buy it

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