Controller keeps disconnecting. Where to raise complaint?

Discus and support Controller keeps disconnecting. Where to raise complaint? in XBoX on Consoles to solve the problem; My Series S controller keeps disconnecting. Along with that the WiFi also disconnects. I've tried some of the methods mentioned else where like... Discussion in 'XBoX on Consoles' started by QuietBuilder, May 4, 2021 at 7:52 PM.

  1. QuietBuilder
    QuietBuilder Guest

    Controller keeps disconnecting. Where to raise complaint?


    My Series S controller keeps disconnecting. Along with that the WiFi also disconnects. I've tried some of the methods mentioned else where like changing the power option and connecting through wired connection. Nothing works. Only thing that works is resetting the box by pressing the Xbox button, that too often takes 2 or 3 attempts. Recent updatee didn't fix the issue as they claimed it would.

    If there is any new work arounds about this, please let me know. Also, where can I raise an official complaint about this. Is there an email id for raising XBox troubleshooting complaints?

    :)
     
    QuietBuilder, May 4, 2021 at 7:52 PM
    #1
  2. XBF Aicha T Win User

    Controller keeps disconnecting. Where to raise complaint?

    Hello @QuietBuilderr, I hope everything is going well!

    Thank you for reaching Microsoft Xbox Forum support!

    I highly recommend following the troubleshooting steps mentioned on the link below:

    Troubleshoot issues with an Xbox Wireless Controller | Xbox Support

    Update your Xbox Wireless Controller | Xbox Support

    If the issue still persists , you can place a replacement order for your controller using the link below:

    Request an Xbox controller replacement | Xbox Support

    If you are unable to create the order on that link please contact our live support:

    Contact us | Xbox Support

    I wish you a lovely day, and I hope this helps you out!

    Kind Regards.
  3. NW EXPRESS Win User

    Controller keeps disconnecting from Xbox One

    My controller keeps disconnecting from my xbox. I have bought new controllers and it still disconnects even with the new controller. I have the Day one xbox. Any help will be nice.
  4. Spyroman12 Win User

    Controller keeps disconnecting

    Not a clue to be honest. Its just part of the troubleshooting.
  5. Despised Archon Win User

    Controller keeps disconnecting

    I tried that so I'll have to test it for the next hour or so. Question though, how does the persistent storage affect the controller?
  6. Spyroman12 Win User

    Controller keeps disconnecting

    Hey Thairen,

    Have you tried clearing the persistent storage? You go to settings, disc and blue ray, persistent storage, and clear the persistent storage 3 times.

    Then after that, perform a hard reset on the controller. Take out the batteries from the controller, hold down the power button on the controller for 30 seconds, and put the batteries back in.

    Try these, and lets see if it works. If it doesn't work after that point, sounds like you will just need to set up a repair for your controller. Respond to this thread if you would like that information.
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Controller keeps disconnecting. Where to raise complaint?

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