Controller randomly stops working

Discus and support Controller randomly stops working in XBoX on Consoles to solve the problem; For the past 2 days my buddy and I will be in a party playing together and then mid match my controller stops responding. None of the buttons work, not... Discussion in 'XBoX on Consoles' started by Kartracer247, Jun 11, 2019.

  1. Kartracer247
    Kartracer247 Guest

    Controller randomly stops working


    For the past 2 days my buddy and I will be in a party playing together and then mid match my controller stops responding. None of the buttons work, not even the home button. I tried taking the batteries out and putting
    them back in, I've put brand new batteries in, I've tried re-syncing the controller and the Xbox by pressing the sync buttons, and nothing has worked. The only thing that works is shutting my system down completely and then turning it back on. Also, when it
    stops working my buddy can be heard over the TV speakers rather then my headset. It is a day one edition controller and headset came with the xbox. Any help would be appriciated. I can control my xbox with my phone via the app when this happens I

    :)
     
    Kartracer247, Jun 11, 2019
    #1
  2. XBF Diego M Win User

    Controller randomly stops working

    Hi Kartracer247,

    Thank you for posting on the Xbox forums. I'd be ahppy to help.

    By the looks of it based on your description, I believe the issue lies with the controller, possibly the wireless adapter inside of the controller. In order to test this, we need to rule out your console. Go ahead and do a
    hard reset and power cycle. Hold down the power button on the console
    for about 10 seconds until it shuts down and then remove the power cable from the Xbox and the power outlet for about 2-3 minutes. Then re-connect and turn on the Xbox. If that doesn't help then you will need to try out a
    soft factory reset.

    1. Press the Xbox button to open the guide.
    2. Select System > Settings > System > Console info.
    3. Select Reset console.

    Make sure to select "Keep my games & apps" and have the correct account login information plus your Wi-Fi password ready if you connect wireless because you will need to re-add the account's that were on the Xbox and re-connect to your
    network during the reset.

    If the controller continues to not respond randomly after that troubleshooting, I suggest getting a micro-USB cable and connect it that way. If you know anyone with an Xbox One console, try the same controller on it and see if it disconnects.

    Try it out and let us know the results!
  3. GMS1stLDYCannon Win User

    Controller randomly stops working

    Hello, have you made sure that the controller is up to date as well as console? Do you have any other controllers connected to the console? Are you part of the preview program for XBox?
  4. Unowho09 Win User

    Xbox App Streaming Controller Stops Responding

    Hello,

    I'm having the same issue, I'm streaming to my windows 10 on my laptop. The controller randomly stop working 20-30 mins. I have to stop the stream and reopen open it to get it to work again I've tried 3 different controllers and make sure each controller
    is up to date.
  5. MaximumExtreme Win User

    Xbox 1 controller randomly stops working.

    Hi Yonatan, with both the console and controller on hit hold the sync buttons on both the controller and the console at the same time until it starts to cycle. It should be re synced after that and will hopefully stay connected.
  6. GoldenSniper874 Win User

    Headphones not letting me hear background audio

    once again they worked before but stopped working randomly one day. Was this an update?
Thema:

Controller randomly stops working

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