Controller sostitutivo ancora non consegnato [Translate] Replacement controller still not...

Hello salvatore nykk3!

Thanks for reaching out to Xbox forums support with you question about thessing tracking number for your replacement controller.

I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your account and provide you with the information that you seek.



As provided above the best way to reach Live Support would be here:
https://support.xbox.com/contact-us#0



Step 1 ----Select Xbox One

Step 2 ----Select See other options

Step 3 ----Select topic (Ex. System Update)

Step 4 ----Select "Show contact options"

Step 5 ----Select request a call from support



I hope this helps a bit more. Let us know!

Felix

Xbox forums support

Ciao!

Hai provato a vedere nella pagina dei
dispositivi? Dovresti aver ricevuto un'email contenente le informazioni sulla stato di avanzamento dell'assistenza. Anche a me è accaduto di non ricevere il tracking della spedizione, ma dopo circa 20 giorni è arrivato tutto. Ti conviene attendere ancora
un po', di solito passa poco più di un mese dall'invio in assistenza.

Translation:

Have you tried to see the device page? You should have received an email containing information on the progress of the assistance. Even once I didn't receive the shipment tracking, but after about 20 days it all arrived. It would be better to wait a
little longer, usually a little over a month from sending for assistance.

Microsoft doesnt repair controllers. They only replace them when they are still under warranty hense why the only option is to opt for a replacement.

Since you had a limited addition controller there is no guarantee you will get the same one since they dont make them anymore. Odds are you will get a standard non-project scorpio controller.

Translation via web:

I have a wired controller not working still under warranty, what should I do to repair or replace the product?

Hi there,

you should be able to request a repair or replacement for your controller via
http://myservice.xbox.com

Translation via web:

Hi,

si dovrebbe essere in grado di richiedere una riparazione o sostituzione per il controller tramite
http://myservice.xbox.com

why not just go to Best buy and buy a another controller....??? if they replaced your console... and you sat there for 3 weeks with no controller? Sorry... I wouldve been playing that night on a brand new NON day 1 controller for sure