Controller still falls under the warranty but can't request for a replacement.

Discus and support Controller still falls under the warranty but can't request for a replacement. in XBoX on Consoles to solve the problem; Hi everyone, So my customized controller is not working correctly, the RS drifts up and when I start up my xbox, instead of just moving... Discussion in 'XBoX on Consoles' started by JimmyDakota, Sep 28, 2019.

  1. JimmyDakota
    JimmyDakota Guest

    Controller still falls under the warranty but can't request for a replacement.


    Hi everyone,

    So my customized controller is not working correctly, the RS drifts up and when I start up my xbox, instead of just moving up/down/left/right with 1 step at the time, my controller makes it move with 2 steps or even 3 steps sometimes (with the buttons LS/RS/D-Pad/RB
    and LB). So it is hard to click on a game/app or just anything on the Xbox. But when I eventually can click on the game I want to play, it *usually* stops doing that and goes back to normal movement as how it should be.

    Although this is not my real problem, it was just stating that the controller didn´t work properly. The real problem is that, according to xbox.support.com, my customized controller still falls under the warranty and says that I can ask for a replacement
    BUT when I click on the button to go to the next webpage (where I assume I can choose a new controller replacement) it just brings me back to their customer automated AI/bot where I´ve already been.

    And when I complete all the steps the automated AI/bot tells me to do, it just brings me back to the webpage where I can type in my serial number of my controller so I can get a replacement and then sends me to the same page with the automated AI/bot AGAIN.
    So I'm stuck in this loop. Normally the customer support is very good and helpful from Microsoft so this is really strange to me.

    I just want my customized controller replaced with a new customized controller when it now still falls under the warranty. Can I get some help with this please?

    (and even if it did not fall under the warranty I'd still like a new one. I've read that tons of people have the same issues with drifting controllers/thumbsticks. Microsoft might either come up with a solution for the drifting to help her customers out
    or just give her customers a (discount for a) new controller whenever this happens.

    Thanks in advance,

    Jimmy Dakota

    :)
     
    JimmyDakota, Sep 28, 2019
    #1
Thema:

Controller still falls under the warranty but can't request for a replacement.

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