Discus and support Controller in XBoX Accessibility to solve the problem; So I have a Xbox One D controller and the 3.5 mm port won’t read any headset connected to the controller and i’m pretty sure the port is loose, I have... Discussion in 'XBoX Accessibility' started by MoisesReyes3, Jul 12, 2019.

  1. MoisesReyes3
    MoisesReyes3 Guest


    So I have a Xbox One D controller and the 3.5 mm port won’t read any headset connected to the controller and i’m pretty sure the port is loose, I have tried numerous of different methods to this problem and none of them seem to fix the problem, but I am
    still confident its because its loose.

    Now I g ot a 2 in 1 question

    1. I know there’s warranty for this controller, but this wasn’t originally mine, I bought it off from someone on eBay but I was able to see that it still had warranty in it, would that warranty apply to me?

    2. If it doesn’t do you guys replace controller even if it doesn’t apply to me, if so how much would it be to replace the controller without the warranty?

    MoisesReyes3, Jul 12, 2019
  2. XBF Erick C Win User

    Controles (Controllers)

    Hello EduarwdGG

    Please try out these steps. By following the "Connect a wireless Xbox One controller to your console" article you should be able
    to bind your controller to your console. Please let us know if you are still running into problems after this out. Thank you!
  3. ArminatorX Win User

    Left stick doesn't. Work correctly

    Do you by chance have a second controller signed in, that is pushing up?

    On the main Xbox menus, multiple controllers are "fighting" over the control of the dashboard, and every controller can move the cursor.

    When you start a game, each controller is assigned to a specific player, and only that player is controlled. So if a second controller is always pushing up, it won't affect control in a game of the first controller anymore.
  4. ITz Coywolf Win User

    Controller issues

    Well what kind of controller is this is it the original Xbox one controller or 3.5mm controller? If it is the original Xbox one controller it might be the controller malfunctioning with your Xbox because they are outdated.
  5. Arminator Win User

    Controller issues

    Can you try only ONE controller to be connected at the same time?

    With the wired controller unplugged for example, does the wireless controller act strange?

    Or the other way around, with the batteries removed from the wireless controller, does the wired controller not go down the menus as it should?

    Since both controllers have control of the dashboard the same time, and if one controller has a stuck "up" control, both controllers will be unable to move down properly.

    So please check the controllers individually as described above (physically unplugging the wired controller and removing the batteries from the wireless controller).

    Then replace the one faulty controller. If it's an original Xbox controller, you can check if the controller is still within warranty at

    After you signed in on that page, click on the Xbox One console you have registered (if you haven't registered your console yet, register the console first).

    Then after you selected the console, choose that you have issues with an accessory. Choose the controller accessory, and follow the instructions to get the controller serviced, if necessary.
  6. dotcommando Win User

    Headset Adapter didn't fit = Broken Port on the Controller

    Looks like there are quality control issues with the adapter and controllers. If the adapter fits in one controller but not another, the controller could be at fault. Equally, if the adapter doesn't fit in multiple controllers, it's likely to be a controller
    issue. TBH my second controller feels slightly misaligned, like it's flexing, and it squeaks like a boss. Very annoying.


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