Corrupted game & app files on profile

Discus and support Corrupted game & app files on profile in XBoX Accessibility to solve the problem; This problem has cost me several hours on the phone with Microsoft's oh-so-helpful xbox support with no answer. Im going to try to keep this as short... Discussion in 'XBoX Accessibility' started by GatemaNametag, Sep 19, 2019.

  1. Corrupted game & app files on profile


    This problem has cost me several hours on the phone with Microsoft's oh-so-helpful xbox support with no answer. Im going to try to keep this as short as possible so bear with me.

    A few days ago my original xbox one crapped out on me. No big deal. Was time to replace/update. Went to walmart and purchased the Xbox One S digital only version. I get home, start it up, and run through all the initial set up and updates. I then sign in
    to my xbox account, and begin downloading my most used games and apps, which would currently be: Hulu, Netflix, YouTube, and Black Ops 4.

    Very shortly into initializing these downloads, i had some internet failure. Black ops was stopped at 18.36 gb of 88.36 gb. Still labeled as "installing" in the Queue section of my games and apps, but no mbps is being shown and no progress being made. I
    cancel the download. I try to resume the other apps (hulu and such) thinking that black ops size was just too much right then. Any of those original 4 apps that i tried to download now wont. I click install on hulu, and 2 seconds later i get a system notification
    saying installation stopped. Over and over and over.

    Reset my internet, hard reset console, factory reset console.....nothing mattered.

    I get on the with xbox support. I spend the required time explaining to them that yes my xbox is plugged in, and proceed to some trouble shooting.

    Internet was totally fine. He suggested the factory reset which i did again regardless having already done. He had me try to download something from the xbox store. He told me to search for a mega-man demo, which was free and very small in size.

    It INSTANTLY downloaded. We tried a few more, and they all go through just fine.

    This brings us to the conclusion that it's just my content i i cannot download. This was quickly debunked when i attempted to download something else from my "ready to install" section OTHER than the original 4 (hulu, Netflix, YouTube, black ops 4) and they
    all go through fine.

    This results in the xbox support person im speaking with to tell me that those 4 files were corrupted during download, and that even the facrory reset isnt ridding the xbox of the currupted files, and the only was to rectify the problem is to get a new Xbox.

    That was 2 days ago. Today, i finally made it to Walmart, returned the Xbox One S digital only, and purchased another brand new xbox one s (regular version, they were out of the other).

    Get home > move connect xbox directly to the modem > turn on/install updates/sign in > click install on Hulu > you guessed it, installation stopped......

    Call support again. Run him through all of this ^^, and begin trouble shooting with him.

    Here's what he had me do. Sign into my profile on xbox.com and make a random change to my profile (change avatar or something)

    Hilight hulu app > press menu button > manage app > "go down to 'saved data' and click delete all......heres the kicker, theres nothing there to delete. Not on hulu, not on netflix, not on blackops 4 or youtube.

    He told me he had no answer for me and would be submitting it to a specialist.

    I can go buy a brand new xbox right now but unless i make a brand new account and rebuy my games i cannot access my content and this is beyond unacceptable. Going on a week now of paying for multiple services which i cannot use because this problem hasnt
    been fixed. Thanks for any suggestions

    :)
     
    GatemaNametag, Sep 19, 2019
    #1
  2. taidara Win User

    Can't connect to x box live

    You can't miss a corrupted file. If you've browsed through Games and Apps and can't find any corrupted contents, then there are no corrupted file(s).

    Did you delete the profile from HDD and moved the profile from USB to HDD?
  3. GatemaNametag Win User

    Corrupted game & app files on profile

    Are you installing these apps on the internal drive of your console?

    Can you try the following, if you have an external USB 3.0 drive with at least 256GB capacity:

    Connect that USB drive to your console and have the console prepare it as storage for games and apps (this will erase everything on the drive, so make sure you don't have important data on it, or have it backed up on your PC).

    In the System settings under storage, choose the new USB drive as the standard storage drive.

    Go to "My Games and Apps" and go to your installation queue. Cancel all downloads.

    Under My Games and Apps find a partial installation that is giving you trouble. Hulu for example.

    Press the Menu button, and manage the Hulu installation.

    Delete/uninstall everything and stay on that screen until the console has finished uninstalling/deleting Hulu and everything associated to it.

    If the console is finished, you should see the App being ready to install.

    Try to install the app again from that screen.

    Did that work?
    Same thing with black ops. If i cancel the download, there is nothinf associated with it under "manage" for me to delete. Not a thing. No delete option either. And if i try to install again, it will just make it to the same 18.36% and stop.
  4. GatemaNametag Win User

    Corrupted game & app files on profile

    I will try this in the morning when i have a drive to use. But i can tell you this, i have already tried going to manage and deleting everything associated with it, and it simply tells me that w"there is something to be displayed it will appear here" meaning
    i have nothing to delete. No delete option either.
  5. ArminatorX Win User

    Corrupted game & app files on profile

    Are you installing these apps on the internal drive of your console?

    Can you try the following, if you have an external USB 3.0 drive with at least 256GB capacity:

    Connect that USB drive to your console and have the console prepare it as storage for games and apps (this will erase everything on the drive, so make sure you don't have important data on it, or have it backed up on your PC).

    In the System settings under storage, choose the new USB drive as the standard storage drive.

    Go to "My Games and Apps" and go to your installation queue. Cancel all downloads.

    Under My Games and Apps find a partial installation that is giving you trouble. Hulu for example.

    Press the Menu button, and manage the Hulu installation.

    Delete/uninstall everything and stay on that screen until the console has finished uninstalling/deleting Hulu and everything associated to it.

    If the console is finished, you should see the App being ready to install.

    Try to install the app again from that screen.

    Did that work?
  6. GatemaNametag Win User

    Corrupted game & app files on profile

    This is what i get when i click file info on Hulu.

    When i search that error code, it tells me something to do with xbox live connection.... But my xbox live connection is perfect. Tested multiple times.
    [​IMG]
Thema:

Corrupted game & app files on profile

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