Credit Card got charged after cancelling auto-renew

Discus and support Credit Card got charged after cancelling auto-renew in XBoX on Consoles to solve the problem; I cancelled my auto-renew feature last month but got charged by Microsoft yesterday for Xbox Live Gold. Worse still I can't cancel the auto... Discussion in 'XBoX on Consoles' started by UnlinkedTooth6, Mar 6, 2015.

  1. Credit Card got charged after cancelling auto-renew


    I cancelled my auto-renew feature last month but got charged by Microsoft yesterday for Xbox Live Gold. Worse still I can't cancel the auto subscription. My dashboard shows me as a Live Gold member and the date of next renewal at 4/6/2015 but when I click
    cancel auto-payment the next page shows me as a silver member and hence I am unable to cancel it.

    How can I cancel auto-payment and request for a charge reversal?

    :)
     
    UnlinkedTooth6, Mar 6, 2015
    #1
  2. Grungyduke46
    Grungyduke46 Guest
    Gold subscription does not except prepaid cards.edit

    I use a prepaid card to pay for my subscription but got an error code when trying to update my subscription. I contacted Tech support and apparently they do not accept prepaid Visa's etc. Microsoft I guess relies on the auto-renew featured a bank in for folks that forget to cancel or change subscription. Atleast my opinion. Apparently they need a bank card or credit card. I personaly don't trust banks or credit card companies for that matter. I thought about purchasing a subscription gift card. Yet a am afraid they will ask me for a credit card for auto-renew. If anyone has had this issue or have a work around let me know.
     
    Grungyduke46, Mar 6, 2015
    #2
  3. Jamesx82x
    Jamesx82x Guest
    Gold subscription does not except prepaid cards.edit

    Use your pre paid card to get a gold sub online somewhere like cdkeys.com or gamedealdaily.com you will get it for a fraction of the cost of paying MS and you can turn off auto renew in the account settings of Xbox.com
     
    Jamesx82x, Mar 6, 2015
    #3
  4. geekfather
    geekfather Guest

    Credit Card got charged after cancelling auto-renew

    You will need to contact support for this to happen. You can call 800) 469-9269 US or Canada or by clicking
    support.xbox.com/.../contact-us. They should be able to get this resolved for you.

    Good luck!
     
    geekfather, Mar 6, 2015
    #4
  5. Thanks for the information. I called the number and the fixed the problem.
     
    UnlinkedTooth6, Oct 31, 2018
    #5
  6. DarkenedGrey Win User

    Free 1 month of XBOX LIVE without credit card?

    What davemcfly85 said was correct. Although you need to put your credit card information in to get the free month, you can just cancel the auto-renewal and when the free 30 days are up you will either have to buy a subscription via physical store or use
    your credit card to start an auto-renewing subscription.

    JUST MAKE SURE that if all you want is the free month, that you cancel that auto-renewal as soon as you can so that your card doesn't get charged after the 30 days are up...
  7. XQUEST IZ SICX Win User

    i cant cancel auto renewal

    I am trying to cancel my auto-renewal online, which I did not even choose to auto-renew in the first place, and I am not being given the option to cancel. I am being forced to buy a prepaid card or be charged on my credit card. wow.......
  8. Xx529BlAcKbOyxX Win User

    Being charged after cancelling auto-payment

    Since you cancelled the card if it was on auto renewal it has to pay for that month but after that you shouldn't be charged after that. But since you have no money on your card to charge they are contacting you that is the reason
  9. geekfather Win User

    Credit Card got charged after cancelling auto-renew

    You will need to contact support for this to happen. You can call 800) 469-9269 US or Canada or by clicking
    support.xbox.com/.../contact-us. They should be able to get this resolved for you.

    Good luck!
  10. UnlinkedTooth6 Win User

    Credit Card got charged after cancelling auto-renew

    Thanks for the information. I called the number and the fixed the problem.
Thema:

Credit Card got charged after cancelling auto-renew

Loading...
  1. Credit Card got charged after cancelling auto-renew - Similar Threads - Credit Card got

  2. I cant buy games in microsoft store with my credit card.

    in XBoX Sales and Promo
    I cant buy games in microsoft store with my credit card.: I cant buy games over 50 turkish liras with my credit card since november. I am trying to buy assasin's creed origins when its 88 liras but i cant. I spoke to bank and they said that has nothing...
  3. Charges to my credit card

    in XBoX Games and Apps
    Charges to my credit card: I bought something for my grandkids in Dec. 2018 for one of the games they play on xbox one. Now I was charged again on Jan 7th 2019. Is there a way I can stop the recurring charge for next month?...
  4. Parental permission UK - how can I find the credit card option

    in XBoX Accessibility
    Parental permission UK - how can I find the credit card option: How can I find the credit card option to verify age? I don't want to upload my child's passport details or birth certificate to verify age. 59dd8bc4-4b97-4928-b8a9-f38adee9d561
  5. I get charged with sales tax even though my credit card has an Oregon address

    in XBoX Sales and Promo
    I get charged with sales tax even though my credit card has an Oregon address: My credit card was charged an extra 1.35 cents in tax, even though we live in Oregon and the credit card has an Oregon address. There seems to be no one else that has this problem....
  6. credit card

    in XBoX on Consoles
    credit card: hello, i want to remove the details of the credit card and put the new details . Thanks 00ce043e-cf99-4b92-8dd8-6e17564facb2
  7. Billing problem: credit card got expired and wont switch to new one.

    in XBoX on Consoles
    Billing problem: credit card got expired and wont switch to new one.: Hi, A few months back, my old credit card got expired and I just forgot to update it in my account so my Gold memebership could renew this last 2018/08/03. So I received an email saying the...
  8. i add credit card. and I got message from my credit APP. it charged me for US1.5

    in XBoX on Consoles
    i add credit card. and I got message from my credit APP. it charged me for US1.5: i add a new credit card. how come i received a message from my bank APP it says i have spent about US1.5 (it was in different currency, i just exchange to USD) but i havent bought anything. and...
  9. Got charged BRL 2.00 on my credit card but didn't renewed the Live Gold

    in XBoX Sales and Promo
    Got charged BRL 2.00 on my credit card but didn't renewed the Live Gold: Hi! Today I've purchased the promotional renew of Xbox Live Gold for BRL 2.00, got charged on my credit card but it seems the Live Gold access still blocked on my account. Can you help me?...
  10. I got a free xbox360 game from ‘games with gold’ today,but my Credit card charges HK$ 278

    in XBoX Games and Apps
    I got a free xbox360 game from ‘games with gold’ today,but my Credit card charges HK$ 278: I got a free xbox360 game from ‘games with gold’ today,but my Credit card charges HK$ 278.The game names “Saints Row IV”. [Mod Removed] 8e8e044d-41cf-4ee6-ad04-05a30f0a5e95