Credit Card got charged after cancelling auto-renew

Discus and support Credit Card got charged after cancelling auto-renew in XBoX on Consoles to solve the problem; I cancelled my auto-renew feature last month but got charged by Microsoft yesterday for Xbox Live Gold. Worse still I can't cancel the auto... Discussion in 'XBoX on Consoles' started by UnlinkedTooth6, Mar 6, 2015.

  1. Credit Card got charged after cancelling auto-renew


    I cancelled my auto-renew feature last month but got charged by Microsoft yesterday for Xbox Live Gold. Worse still I can't cancel the auto subscription. My dashboard shows me as a Live Gold member and the date of next renewal at 4/6/2015 but when I click
    cancel auto-payment the next page shows me as a silver member and hence I am unable to cancel it.

    How can I cancel auto-payment and request for a charge reversal?

    :)
     
    UnlinkedTooth6, Mar 6, 2015
    #1
  2. Grungyduke46
    Grungyduke46 Guest
    Gold subscription does not except prepaid cards.edit

    I use a prepaid card to pay for my subscription but got an error code when trying to update my subscription. I contacted Tech support and apparently they do not accept prepaid Visa's etc. Microsoft I guess relies on the auto-renew featured a bank in for folks that forget to cancel or change subscription. Atleast my opinion. Apparently they need a bank card or credit card. I personaly don't trust banks or credit card companies for that matter. I thought about purchasing a subscription gift card. Yet a am afraid they will ask me for a credit card for auto-renew. If anyone has had this issue or have a work around let me know.
     
    Grungyduke46, Mar 6, 2015
    #2
  3. Jamesx82x
    Jamesx82x Guest
    Gold subscription does not except prepaid cards.edit

    Use your pre paid card to get a gold sub online somewhere like cdkeys.com or gamedealdaily.com you will get it for a fraction of the cost of paying MS and you can turn off auto renew in the account settings of Xbox.com
     
    Jamesx82x, Mar 6, 2015
    #3
  4. geekfather
    geekfather Guest

    Credit Card got charged after cancelling auto-renew

    You will need to contact support for this to happen. You can call 800) 469-9269 US or Canada or by clicking
    support.xbox.com/.../contact-us. They should be able to get this resolved for you.

    Good luck!
     
    geekfather, Mar 6, 2015
    #4
  5. Thanks for the information. I called the number and the fixed the problem.
     
    UnlinkedTooth6, Oct 31, 2018
    #5
  6. DarkenedGrey Win User

    Free 1 month of XBOX LIVE without credit card?

    What davemcfly85 said was correct. Although you need to put your credit card information in to get the free month, you can just cancel the auto-renewal and when the free 30 days are up you will either have to buy a subscription via physical store or use
    your credit card to start an auto-renewing subscription.

    JUST MAKE SURE that if all you want is the free month, that you cancel that auto-renewal as soon as you can so that your card doesn't get charged after the 30 days are up...
  7. XQUEST IZ SICX Win User

    i cant cancel auto renewal

    I am trying to cancel my auto-renewal online, which I did not even choose to auto-renew in the first place, and I am not being given the option to cancel. I am being forced to buy a prepaid card or be charged on my credit card. wow.......
  8. geekfather Win User

    Credit Card got charged after cancelling auto-renew

    You will need to contact support for this to happen. You can call 800) 469-9269 US or Canada or by clicking
    support.xbox.com/.../contact-us. They should be able to get this resolved for you.

    Good luck!
  9. UnlinkedTooth6 Win User

    Credit Card got charged after cancelling auto-renew

    Thanks for the information. I called the number and the fixed the problem.
  10. Xx529BlAcKbOyxX Win User

    Being charged after cancelling auto-payment

    Since you cancelled the card if it was on auto renewal it has to pay for that month but after that you shouldn't be charged after that. But since you have no money on your card to charge they are contacting you that is the reason
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Credit Card got charged after cancelling auto-renew

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