Credit card payment problems

Discus and support Credit card payment problems in XBoX on Consoles to solve the problem; I used when I Hou on January XBOX ONE credit card to buy Gold membership, but the first of May when I receive an email telling me in the first of May... Discussion in 'XBoX on Consoles' started by pui ho, May 3, 2014.

  1. pui ho
    pui ho Guest

    Credit card payment problems


    I used when I Hou on January XBOX ONE credit card to buy Gold membership, but the first of May when I receive an email telling me in the first of May to cancel the gold membership, I thought I was a month gold membership purchased the wrong month or six
    months, so I re-use credit card payments instantly purchase a year gold membership, but the next day I received reconfirm my email cancel gold membership, can he help me to follow up?

    My game tag is

    I can not use the xbox one online service, trouble followed up promptly, thank you

    :)
     
    pui ho, May 3, 2014
    #1
  2. xboxfelix
    xboxfelix Guest
    How to Manage your Xbox LIVE payment options

    Overview

    You can choose to use more than one payment method for your Xbox LIVE account. The payment options include credit cards and PayPal accounts. You can use these payment options to buy items from Xbox LIVE Marketplace.

    The 2-year Xbox LIVE Gold Contract uses only credit cards as the payment option. The other payment options like Debit Cards, Prepaid cards and PayPal are not valid for this subscription. However, you can change your payment to another credit card.

    If it is before the end of the two years and there is no credit card associated with your account, it is assumed you have terminated the subscription, and you will be charged an Early Termination Fee and any applicable taxes.

    It is easy to edit your payment options on your console or at Xbox.com

    Steps to Follow

    Add or change a payment option using your console

    1) Use your Xbox LIVE gamertag to Sign in.

    2) Proceed to Settings and then select Account.

    3) Select Manage Payment Options, and then choose either of the following:
    • If you want to add a new credit card, select Add Credit Card.
    • If you want to use your PayPal account on Xbox LIVE, select Add PayPal. You will be required to enter your PayPal username and password. Follow the instructions to add PayPal as a payment option. You cannot use PayPal as a payment option for the 2 year Xbox LIVE Gold Contract. PayPal is not available in all regions.
    4) After making changes to payment options, select Update Payment Option.

    Add or Change a payment option on Xbox.com

    1) Go to My Account.

    2) Select Payments and Billings and click on Manage Payment Options.

    3) You may be required to Sign in using your Microsoft account (email and password).

    4) Proceed to do either of the following:

    If you want to edit a payment option, select Edit.

    If you want to add a payment option, you can do either of the following:
    • Click on Add New Credit Card and enter the credit card information
    • Click on PAY with PayPal and follow the instructions.
     
    xboxfelix, May 3, 2014
    #2
  3. xboxfelix
    xboxfelix Guest
    Credit card failed when you tried to purchase an item or add another credit card

    Common Xbox LIVE Credit Card Error Codes:

    You will see one of the following error codes whenever your payment option can't be authorized through your bank, or Xbox LIVE detects any suspicious activity, making it to prevent charges:

    • 80190821
    • 80190848
    • 8004ad43
    • 8058F041
    • 80153410
    • 8C010003
    • 80190864
    Here are some solutions you can try to resolve the problem

    Solution 1: Check your billing address

    Confirm that the billing address for your Xbox LIVE account is the same one used by your credit card company.

    If the billing address is the same for your Xbox LIVE account and your credit card company, you can try this next solution

    Solution 2: Contact your bank or financial institution

    Here are the reasons why the Xbox LIVE purchase might have failed:

    • Your credit card has not been activated
    • You have insufficient funds in your credit card
    • Your credit card does not accept online purchases or automatic billing
    • The credit card company is blocking your credit card from being used
    You should contact your bank or credit card company to confirm that the credit card is active, it has sufficient funds, and it is not being blocked for any reason.

    If you have confirmed that all these are in order, try the following solution:

    Solution 3: Try your purchase again later

    Here are some of the reasons why the Xbox LIVE purchase might be blocked:

    • Recent purchase attempts have been declined several times
    • You are using the Xbox LIVE account or payment option from an incorrect location
    • You may have a non-payment violation on your payment option, so it is being prevented from making new purchases
    Whenever there are several purchase failures, it can prevent new transactions from being processed until after a certain period. You should wait and try again after 24-48 hours.

    If the problem persists after you have waited 48 hours, try this next solution.

    Solution 4: Remove your card and try again

    If you receive error 80190864 while trying to purchase a new Xbox LIVE subscription, it means the payment option you are using has a billing decline violation against it, and you can no longer use it to sign up. If the credit card you are using has an unpaid balance for a previous subscription, you will be required to use a new credit card.

    Solution 5: Use a prepaid Microsoft Points or Membership card if available

    Another option is to buy a prepaid Microsoft Points card from a retail location and use it to make your Xbox LIVE purchases. Not all purchases allow for the use of Microsoft Points or prepaid options. Make sure that the purchase you want to make allows for the use of Microsoft points or prepaid cards.
     
    xboxfelix, May 3, 2014
    #3
  4. Smwutches
    Smwutches Guest

    Credit card payment problems

    It's been a known issue with yearly subscriptions on the One. You will need to contact support for your region to have them help you get it fixed.
    support.xbox.com/contact-us
     
    Smwutches, May 4, 2014
    #4
  5. Robbie2k Win User

    Can't renew my Xbox live suscription, no way! no help chat no support, it's a sick!

    Thanks for your quick answer, the problem is that I moved the payment method to at least 4 new credit card and 1 paypal account, everytime the same story, an e-mail where microsoft nitice me that was impossible to use that payment method, for this reason
    I'm not able to delete the expired credit card, because it still has pending the payment of july about the suscription renewal.

    Probably we have to exclude a problem due to regional issues (I'm italian, my account was created in Italy in the 2009 and always paid with an italian credit card, but I moved in Colombia 1 year after (in 2010) that this account was created, anyway, in 2011
    I changed the payment method from an italian credit card to anither italian credit card without any problem, now I have any possible problem. :(
  6. Smwutches Win User

    Credit card payment problems

    It's been a known issue with yearly subscriptions on the One. You will need to contact support for your region to have them help you get it fixed.
    support.xbox.com/contact-us
  7. MaskedNutria703 Win User

    Contact us at Microsoft support

    same problem processing payment and won't go threw using debit or credit cards
  8. xbox360italy Win User

    Number next to my Gamertag isn't correct ..(any help)

  9. xbox360italy Win User

    Neither Paypal nor Credit Card payment working for game purchase

Thema:

Credit card payment problems

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