Credit for Unredeemed XBOX/Groove Music Pass

Discus and support Credit for Unredeemed XBOX/Groove Music Pass in XBoX Sales and Promo to solve the problem; I bought an XBOX/Groove Music Pass and haven’t redeemed it yet. I understand that I need to ask for a credit because it is no longer redeemable online.... Discussion in 'XBoX Sales and Promo' started by Marcmac, Dec 18, 2017.

  1. Marcmac
    Marcmac Guest

    Credit for Unredeemed XBOX/Groove Music Pass


    I bought an XBOX/Groove Music Pass and haven’t redeemed it yet. I understand that I need to ask for a credit because it is no longer redeemable online.

    From your website: https://support.microsoft.com/en-us/help/4046109/groove-music-and-spotify-faq

    "I bought a Groove Music Pass and haven’t redeemed it. What are my options? As of October 2, 2017, you can no longer redeem your Groove Music Pass. Microsoft will offer 120% of the value of your
    unused pre-paid Groove Music Pass as store credit to spend at the Microsoft Store. If you haven’t redeemed your pass yet and want to get your credit, contact customer support."

    :)
     
    Marcmac, Dec 18, 2017
    #1
  2. Need new Promotional code - mine expired

    Thanks for your patience,

    According to the Groove Music and Spotify: FAQ
    HERE


    "I bought a Groove Music Pass and haven’t redeemed it. What are my options?

    As of October 2, 2017, you can no longer redeem your Groove Music Pass. Microsoft will offer 120% of the value of your unused pre-paid Groove Music Pass as store credit to spend at the Microsoft Store. If you haven’t redeemed your pass yet and want to get
    your credit, contact customer support."

    Since this is technically a Prepaid Groove Music Pass, you won't be able to redeem it and you'll need to contact our chat teams for assistance.

    You can contact Official Xbox Support through the live chat option
    HERE
    .

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
     
    Mister Mascot, Dec 18, 2017
    #2
  3. Problem Groove Music

    Hey there,

    According to the Groove Music and Spotify: FAQ
    HERE


    "I bought a Groove Music Pass and haven’t redeemed it. What are my options?

    As of October 2, 2017, you can no longer redeem your Groove Music Pass. Microsoft will offer 120% of the value of your unused pre-paid Groove Music Pass as store credit to spend at the Microsoft Store. If you haven’t redeemed your pass yet and want to get
    your credit, contact customer support."

    Since this is technically a Prepaid Groove Music Pass, you won't be able to redeem it and you'll need to contact our chat/phone teams for assistance.

    You can contact Official Xbox Support through either the live chat option (if available) or phone team
    HERE.

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
     
    Mister Mascot, Dec 18, 2017
    #3
  4. Mister Mascot Win User

    Problem Groove Music

    Hey there,

    According to the Groove Music and Spotify: FAQ
    HERE


    "I bought a Groove Music Pass and haven’t redeemed it. What are my options?

    As of October 2, 2017, you can no longer redeem your Groove Music Pass. Microsoft will offer 120% of the value of your unused pre-paid Groove Music Pass as store credit to spend at the Microsoft Store. If you haven’t redeemed your pass yet and want to get
    your credit, contact customer support."

    Since this is technically a Prepaid Groove Music Pass, you won't be able to redeem it and you'll need to contact our chat/phone teams for assistance.

    You can contact Official Xbox Support through either the live chat option (if available) or phone team
    HERE.

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
  5. Mister Mascot Win User

    Need new Promotional code - mine expired

    Thanks for your patience,

    According to the Groove Music and Spotify: FAQ
    HERE


    "I bought a Groove Music Pass and haven’t redeemed it. What are my options?

    As of October 2, 2017, you can no longer redeem your Groove Music Pass. Microsoft will offer 120% of the value of your unused pre-paid Groove Music Pass as store credit to spend at the Microsoft Store. If you haven’t redeemed your pass yet and want to get
    your credit, contact customer support."

    Since this is technically a Prepaid Groove Music Pass, you won't be able to redeem it and you'll need to contact our chat teams for assistance.

    You can contact Official Xbox Support through the live chat option
    HERE
    .

    _______________________________________________________



    Xbox Forums Staff

    Be sure to check out the Xbox Forum Guidelines for the Do's and Don'ts as well as the Xbox
    Insider Program Forums
    for help with Xbox Insider Program troubleshooting. Achievement issues? Check our sticky

    HERE
    for the best info.
  6. Steph_Corner Win User

    I have not yet received my Groove Music 3 month free token

    The music groove promotion was only available for first time user here is a link to check to see if it is the same promotion that you had.

    *Offer valid until 12:00 AM GMT July 1, 2017 or while supplies last. Codes for additional free months must be redeemed by August 15, 2017. Customer must sign up for a free trial (new customers only). Credit card required. Prior Zune, Xbox or Groove Music Pass
    trial customers not eligible for free trial. Free trial continues to automatic paid subscription unless cancelled. During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber
    via email or Xbox message center
    https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove
  7. Steph_Corner Win User

    Still no 3 month Groove token?

    The music groove promotion was only avaliable for first time user here is a link to check to see if it is the same promotion that you had. Sometime you just have to read the fine print to see what youre signing up for :)

    https://www.microsoft.com/en-us/groove/evergreenplusthree.aspx?crm=groove

    *Offer valid until 12:00 AM GMT July 1, 2017 or while supplies last. Codes for additional free months must be redeemed by August 15, 2017. Customer must sign up for a free trial (new customers only). Credit card required. Prior Zune, Xbox or Groove Music Pass
    trial customers not eligible for free trial. Free trial continues to automatic paid subscription unless cancelled. During the first 30 days, customer will receive a token for 3 months of Groove Music Pass at no charge. Tokens will be delivered to subscriber
    via email or Xbox message center
  8. XBF Brad A Win User

    Ecouter ma musique en DLNA sur Xbox One [Translation-Play my music in DLNA on Xbox one]

    Hi Florian,

    Thanks for coming to the forums with your questions. Have you checked Spotify to see if your music is there also? When all this occurred some music was moved to spotify. You can view the entire guide here for

    Groove music and spotify
    .

    All the music that had a match in Spotify’s catalog now appears in your Spotify library and playlists. All your purchased or uploaded non-Groove Music Pass music will remain untouched in the Windows 10 and Xbox Groove Music apps. Music you own and
    that is stored locally on your hard drive or on OneDrive is untouched and will continue to be playable from your local hard drive through the Windows 10 and Xbox Groove Music apps.

    Try the Spotify app and let us know.

    Thanks,

    Brad
Thema:

Credit for Unredeemed XBOX/Groove Music Pass

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