Credits haven't deposited and it's been over 96 hours.

Discus and support Credits haven't deposited and it's been over 96 hours. in XBoX Rewards to solve the problem; I purchased 5,000 credits from The Vault with 250 gems last Friday night , May 4th, and it hasn't deposited to my account despite over 96 hours have... Discussion in 'XBoX Rewards' started by Lightskintwin, May 9, 2018.

  1. Credits haven't deposited and it's been over 96 hours.


    I purchased 5,000 credits from The Vault with 250 gems last Friday night , May 4th, and it hasn't deposited to my account despite over 96 hours have elapsed since the time of purchase. If somebody can correct this issue as soon as possible, I'd be most
    appreciative.

    Thank you.

    :)
     
    Lightskintwin, May 9, 2018
    #1
  2. HG x Slayer
    HG x Slayer Guest
    Xbox live rewards

    I purchased 2x10000 credits using vip gens on the 5th of May, it's currently the 14th of May and they stoll haven't been deposited but are still pending. I know they can take 96 hours but surely they should of been in by now
     
    HG x Slayer, May 9, 2018
    #2
  3. No rewards

    i pre-order dragonball fighterz it's been past 96 hours and i haven't got credit for it
     
    GODS TRUE CHAMP, May 9, 2018
    #3
  4. Smwutches
    Smwutches Guest

    Credits haven't deposited and it's been over 96 hours.

    The credits should show as pending on the rewards site after 96 hours. Once pending, they remain pending until the following 15th or 30th of the month. Since you redeemed them on the 4th, they would be scheduled to deposit at the end of the month.
     
    Smwutches, May 9, 2018
    #4
  5. You're right, I just checked. Thanks for your assistance.
     
    Lightskintwin, May 9, 2018
    #5
  6. XBLRewards8
    XBLRewards8 Guest
    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
     
    XBLRewards8, Nov 3, 2018
    #6
  7. Smwutches Win User

    Credits haven't deposited and it's been over 96 hours.

    The credits should show as pending on the rewards site after 96 hours. Once pending, they remain pending until the following 15th or 30th of the month. Since you redeemed them on the 4th, they would be scheduled to deposit at the end of the month.
  8. XBLRewards8 Win User

    Credits haven't deposited and it's been over 96 hours.

    Hello,

    From the FAQ on Vault Credits:

    I claimed Rewards Credits from the vault. When will I receive them?

    If you claim Rewards Credits from the MyVIP Vault, they should appear as pending in your account within 96 hours. Once they are pending in your account, the normal deposit process kicks in. Generally if you have over 5,000 Rewards Credits pending in your
    account in the first half of any given month, that amount will be converted to your local currency and deposited into your Microsoft account on or around the 30th of that same month. If the Credits show as pending in the second half of the month, that amount
    will be deposited into your Microsoft account on or around the 15th of the next month.


    Please note you need at least 5,000 Rewards Credits pending to automatically trigger a deposit, though you can request a deposit for the next scheduled date as long as you have 1,000 Credits pending. Also, if you have ongoing issues with us depositing
    into your account, such as your account not matching up with your billing location, you might want to consider choosing a different prize from the vault, as we won’t be able to deliver your Rewards Credits until the deposit issue is resolved.
  9. Lightskintwin Win User

    Credits haven't deposited and it's been over 96 hours.

    The credits should show as pending on the rewards site after 96 hours. Once pending, they remain pending until the following 15th or 30th of the month. Since you redeemed them on the 4th, they would be scheduled to deposit at the end of the month.
    You're right, I just checked. Thanks for your assistance.
  10. Smwutches Win User

    Vault rewards

    If it's been over 96 hours, the credits should show as pending on the MyRewards section of the site. They would be deposited into your account for use by the following 15th or 30th of the month after.
  11. Smwutches Win User

    Simply Rewarding points have not been put in my account.

    It takes 96 hours for credits to show as pending, but not deposited after 96 hours. Credits are deposited by the following 15th or 30th of the month after you have at least 5,000 credits pending. Generally if you get to 5,000 between the 1st and 15th, they
    are deposited by the 30th of the month. If you get to 5,000 between the 15th and 30th, they are deposited by the 15th of the next month. So they would be scheduled to deposit at the end of the month.
Thema:

Credits haven't deposited and it's been over 96 hours.

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