Credits refund

Discus and support Credits refund in XBoX on Consoles to solve the problem; Has anyone else had problems purchasing credits? We purchased rocket league credits and ended up with 4 lots instead of 1. For the past 2 weeks I have... Discussion in 'XBoX on Consoles' started by Emma:(, Feb 14, 2020.

  1. Emma:(
    Emma:( Guest

    Credits refund


    Has anyone else had problems purchasing credits? We purchased rocket league credits and ended up with 4 lots instead of 1. For the past 2 weeks I have tried to contact or speak to someone (anyone)!!!! Who could help refund 3 lots of credits. After a very
    long (57 mins) and frustrating phone call i got absolutely nowhere. I was told i needed to contact my bank to start an investigation to refund the amount and that Microsoft/Xbox had no contact number or email address to make a customer complaint! Is this true?
    A company as big as this has no way of receiving complaints???!

    :)
     
    Emma:(, Feb 14, 2020
    #1
  2. T3chnlgydude Win User

    Credits refund

  3. XBF Eladio M Win User

    Credits refund

    Thank you for taking the time to reply to this thread, Emma.

    As there is no further info that we can provide to you on this matter, we will now be locking this thread.

    If you have any other questions or concerns that differ from this matter, please, feel free to create a new thread and we will cater to you there.

    Thank you for being part of the Xbox Forums, and we wish you a wonderful day.
  4. {Parity} Win User

    Credits refund

  5. RUTHL3SSNUDH0B0 Win User

    Request a call major issues

    Unauthorized purchase Refund for gta credit missing seige credit pack and year 3 pass issues
  6. HAZMAT RADIO Win User

    Marvel Heroes refund

    It should have been a credit back to the account that was used to buy the game.

    Here's the article on that - https://support.xbox.com/en-US/games/purchasing/marvel-heroes-omega-refunds-and-credits

    Marvel Heroes Omega was removed from the Microsoft Store on November 29, 2017, and the game is no longer available to play. If you purchased downloadable content (DLC) for the game then you will receive an automatic credit or refund to your account as follows:

    • You will receive an automatic credit or refund if you purchased Marvel Heroes Omega DLC from the Microsoft Store between September 1 – November 29, 2017.
    • For Marvel Heroes Omega DLC purchased between October 31 - November 29, 2017, your refund will be credited to your original payment instrument.
    • For Marvel Heroes Omega DLC purchased between September 1 - October 30, 2017, your refund will be in the form of store credit.
    Your refund or credit will appear in your account by January 31, 2018. The credit you receive will be in the currency matching your Microsoft account.

    The issue was a little tricky at the time since the system was supposed to do an auto refund and Xbox Support was not able to process a refund.

    Check your account to locate the initial purchase here -
    https://account.microsoft.com/billing/orders


    You can see the purchase/refund history of your account there.

    If you see the purchase but no refund, you can contact Xbox Support for assistance. I believe the agent will need to get supervisor approval for a refund since it was supposed to be done already.

    They may even be aware of an issue with refunds not processing as well.

    Check your account for the purchase/refund and then contact support after that.
Thema:

Credits refund

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