Custom build Xbox Controller bad button brand new what to do?

Discus and support Custom build Xbox Controller bad button brand new what to do? in XBoX on Consoles to solve the problem; I just received my custom built Xbox controller and the B button is non-responsive. It updated itself when first paired with the Xbox Series X. Tried... Discussion in 'XBoX on Consoles' started by MBZE430, Jul 20, 2021.

  1. MBZE430
    MBZE430 Guest

    Custom build Xbox Controller bad button brand new what to do?


    I just received my custom built Xbox controller and the B button is non-responsive. It updated itself when first paired with the Xbox Series X. Tried connecting it via the USB cable with a PC and B button still non-responsive.

    Decided to go through the warranty since I am unable to find any other helpful information about getting it replaced. During the warranty input, it stated that I was going to get a refurbished unit??? How is that even fair? I even paid extra for the personal message on the controller how are they going to give me a refurbished unit.

    Anyway, is there a customer support # I can call... this doesn't seem right

    :)
     
    MBZE430, Jul 20, 2021
    #1
  2. MateusFontana Win User

    Custom build Xbox Controller bad button brand new what to do?

    My name is Mateus. I'm an Independent Advisor and I'll be glad to help you today.

    To contact us about this you can access the link below, and click on the call me back option. https://support.xbox.com/en-us/contact-us
  3. Smiling Cat-FAB725BA Win User

    Blue Xbox360 Guide Button

    You would have to do it yourself or order a specially customized one. There are few companies that take official Xbox 360 wireless controllers and let you order them with custom features. Different colored paint jobs, different color LED lights under the
    guide button, even extra lights under the buttons.

    Only thing is what they do voids the MS warranty so any warranty will be with the company selling you a customized controller.

    For the price though I would get a controller that adds more practical features like the Razer Sabertooth. Really great controller and the build quality is better than the official 360 controllers in my opinion.
  4. gds1972 Win User

    Controller Buttons sticking brand new controller

    Hi M4 Hyena

    You should be able to arrange to get your controller serviced through this
    support page
    , If you have any issues raising the service request through this website please use the
    contact us option and when requested select either the option to Chat with Xbox Support or Request a phone call from support and they should be able to help with raising the service request.
  5. Your Dead McFly Win User

    Took my money almost 5 weeks ago and now telling me out of stock!

  6. Arminator Win User

    My brand new custom controller

    If you need a warranty repair, please go to
    https://devicesupport.microsoft.com
    and if not already done so, register your console.

    Then choose the registered console, and select that you have issues with an accessory.

    Select the custom design lab controller from the drop down menu, and provide the controller's serial number that you find in the controller's battery compartment.
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Custom build Xbox Controller bad button brand new what to do?

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