Custom Profile Picture

KosChi_11 · Feb 19, 2021

Hello. I recently have run inti a problem in regards to my profile picture. I have been trying to upload a new profile picture very similar to my last one, but this time, the color is different and there is a neon glow added to it, not too heavy of neon. I have bern trying for several days now waiting but it still seems to say “Don’t worry, we still have your picture. You’ll see it again once we verify”.

Is there anything that my new profile picture has that it can’t be shown?

:)

Alliance United

Hi,

If you have a Android device (iOS public build coming soon, TestFlight is not open to general public), you may install the Xbox (Beta) application from the Google Play store to have the ability to upload a custom image from your mobile device. Custom images
is still in beta/testing stage and has not yet been released to any public builds yet.

Store (https://play.google.com/store/apps/details?id=com.microsoft.xboxone.smartglass.beta&hl=en)

Chandan2805

Microsoft has temporarily disabled custom picture uploads for Xbox Live, including gamerpics and club images, to help it "streamline moderation"
and support the community -- in other words, to help its staff keep up with a surge in demand from people staying at home.

IamAwake94

Hello ,

Thank you for keeping us updated on the situation. Is the account that is trying to use a custom profile picture a child account or adult account? Be sure to let us know the results!

It is an adult account. Reputation is completely fine too, so still not sure what's going on. Contacted support even more times and still nothing.

IamAwake94

This has been going on for about two weeks now. I attempted what you said. I contacted them through live chat and phone. Live chat went through with me on uploading photos from the Xbox, Phone, and PC apps. Still nothing has changed.

The phone support told me that it could be an issue with being an Xbox Insider member. I posted on the subreddit: https://www.reddit.com/r/xboxinsiders/comments/9iwsf8/custom_gamerpic_verification_taking_forever/

Xbox Insider: " this doesn't appear to be an Xbox Insider issue."

So now I left with going back in circles to figure out what this problem is.

Harrison1234RGB

Hey there Harrison,

In regards to the Custom Gamerpic, your account would need to be an adult account, not just set to adult defaults under your Privacy and online safety.

As stated in the support article for
Changing your Xbox One gamerpic, Custom images are only available for adult Microsoft accounts. So if your account has a child DOB on it you won't be allowed to change it until the account is graduated to an adult account.

I hope this helps.

Hi there, When I first got the account, it was et to a adult account with the year as '90

Custom Profile Picture