customer care

Discus and support customer care in XBoX Sales and Promo to solve the problem; I respectfully ask: Why, if you know it is an issue, do you not compensate your customers? I am very frustrated with this issue and have been treated... Discussion in 'XBoX Sales and Promo' started by GregoryRackley, Sep 12, 2019 at 9:03 AM.

  1. customer care


    I respectfully ask: Why, if you know it is an issue, do you not compensate your customers? I am very frustrated with this issue and have been treated as if I have done something wrong by customer service and do not wish to spend further hours explaining
    the issue. again the issue is with the purchase button not actually buying a game when the game is on sale and the purchaser is subscribed to game pass.

    Response to my question below:

    Hi there Gregory,

    Thanks for reaching out here in Xbox Forums. I understand there is an issue with purchasing a game while having game pass subscription. Xbox Live Gold and Game Pass subscriptions often have sales while subscribed.

    If you purchased the content on your account, please take a moment to
    view your Xbox purchase history online
    to confirm the purchase. Unfortunately, if the purchase is not on the account, you will need to purchase the content.

    Here in Xbox Forums, we do not have the tools or resources to further assist with purchase. We recommend
    to contact Customer Support for further assistance.

    Thank you for letting us know about the issue. We'll be locking the thread.
    If you ever require any help with any other Xbox issues please feel free to come back to the Xbox Forums for further assistance.

    Thank you and have a great day.

    :)
     
    GregoryRackley, Sep 12, 2019 at 9:03 AM
    #1
  2. XBF Erick C Win User

    customer care

    Hey there Gregory,

    I do apologize for the inconvenience, I don't think she meant that there is an actual issue with the buttons to purchase with the subscriptions being active or interfering with the sale. I have purchased many items that are offered free with the subscription
    and have not run into this problem, It is possible that it was accidentally pressed.

    Of course if you had purchased the game you would have been able to look over the transaction details and confirmed the purchase. Have you taken a look at the

    Purchase History
    to see if the transaction is there? If you are able to view the transaction but you still do not have the game then you will need to
    Contact Xbox Support.

    We will go ahead and lock the thread as we are unable to further assist and your concerns have been addressed, Please be aware of the

    Xbox Forums Guidelines
    as to not post duplicate threads,

    27) Do not repost content a moderator has removed, repost a topic that has been locked, remove a post edited by a moderator or post about forum moderation decisions. If you have a question or concern
    about a forum moderation decision, please private message the applicable moderator.


    I hope this helps.
  3. GregoryRackley Win User

    customer care

    original question in full:

    Has anyone else had this issue?

    I started a 14 day free game pass subscription. I bought a game while it was on sale, and the game was also free on game pass. (borderlands Handsome collection for $14.99) I pressed the purchase button, not the "install for free on
    game pass" button. yet when game pass expired, I could not play the game. I talked to a support rep for some time. she said "Seems like the system didn't charged you for the game because it has tracked your active Xbox game Pass subscription.". Even though
    I pressed the purchase button. I clearly remember because it was on sale for 14.99 down from 59.99. It seems like a subtle trick. And now I have to purchase the game for 4x the amount I should have paid for it if I want to play it.
  4. ngocphi Win User

    customer care

    original question in full:

    Has anyone else had this issue?

    I started a 14 day free game pass subscription. I bought a game while it was on sale, and the game was also free on game pass. (borderlands Handsome collection for $14.99) I pressed the purchase button, not the "install for free on
    game pass" button. yet when game pass expired, I could not play the game. I talked to a support rep for some time. she said "Seems like the system didn't charged you for the game because it has tracked your active Xbox game Pass subscription.". Even though
    I pressed the purchase button. I clearly remember because it was on sale for 14.99 down from 59.99. It seems like a subtle trick. And now I have to purchase the game for 4x the amount I should have paid for it if I want to play it.
    Then you must have been reading the wrong screen

    Hate to burst your bubble but gamepass discounts arenr 60%

    Its 20% with the lowest only being free on gamepass or psn plus members are you sure you werent looking at xgu month to month pricing because thats how much xgu is

    Or steam for 6 euros

    Borderlands handsome edition was only offered for one month for free with the 20% discount during that time seeing as its not in your purchase history you cant reclaim it since it has been removed

    It wouldnt have been 14.95 which is xgu membership pricing fyi

    It wouldve been 58 bucks which makes sense for abnew release
  5. ngocphi Win User

    customer care

    Acrually it is true

    Noone on forums can help you

    You need to contact support

    Do you mean install or purchase

    And yes there is a difference

    There is a section above purchase that is for gamepass installs only which never show up on your purchase history as ita part of the gamepass games

    All purchasable games under gamepass has a price discount under buy with gamepass not the free install

    This is the purchase history aspect

    If you did buy with a discount it would show on your purchase history

    If it isnt showing under your purchase history then you didnt buy it with that account

    This record can never be erased

    You will have to go thru any other account on the console to see which profile purchased it

    If you are sharing xgu free installs domt count as purchases

    If you are having issues with xbox 360 gamepass purchases

    The marketplace rules still apply your account region must reflect your actual region
  6. GregoryRackley Win User

    customer care

    as stated in my original question, I am very sure I purchased. customer service told me that it was automatically verified that I had game pass and it did not charge me. This occurred during a sale which mislead me to believing I had taken advantage of
    the sale. Does this make the issue clear?
Thema:

customer care

Loading...
  1. customer care - Similar Threads - customer care

  2. Does Microsoft care about its customers?

    in XBoX on Consoles
    Does Microsoft care about its customers?: I live in Oklahoma (United States), and on July 17, my account was hacked and a charge made from an IP address in Manchester, England. It was done overnight so as soon as I learned of it the next...
  3. Do you care about your customers? Cuz you don't care about me. You haven't listened to my past ...

    in XBoX Rewards
    Do you care about your customers? Cuz you don't care about me. You haven't listened to my past ...: I HAVE REPEATEDLY asked for assistance in getting my credits deposited. But you always **** off saying I need to update my account information, BUT I HAVE. You are really starting to **** me off....
  4. IF MICROSOFT CARES ABOUT THEIR CUSTOMERS HELP ME PLEASE

    in XBoX Games and Apps
    IF MICROSOFT CARES ABOUT THEIR CUSTOMERS HELP ME PLEASE: my friend game shares with me and still currently is but for the past 2 days NONE of the games are there except the ones ihave already downloaded and even those DONT WORK ive tried about...
  5. Microsoft clearly don’t care about their loyal customers , prove me wrong

    in XBoX on Consoles
    Microsoft clearly don’t care about their loyal customers , prove me wrong: I have been wrongfully console banned I’ve only had 2 enforcements against me in 6 years on my other account Sweatydribbles2 whereas people have 10’s of enforcement and what happens to them...
  6. The worst customer care

    in XBoX on Consoles
    The worst customer care: Hi, I just want to share with you the worst customer care i have ever experienced. I bought £35 worth of gift cards at TESCO a £25 + a £10, the £25 went on no problem but when entering the £10...
  7. Xbox Customer Care

    in XBoX on Consoles
    Xbox Customer Care: I found various issue in Xbox and need to contact customer care support !! I have found a link is that the real customer care which are providing support at Xbox Live Customer Service Phone...
  8. How can I go about reporting a rude Customer Care agent?

    in XBoX on Consoles
    How can I go about reporting a rude Customer Care agent?: I had a terrible interaction today, my issue was fixed halfway but I am surely disappointed and upset about the CS agent and I am not letting this go. Anyone know who can I contact about this?...
  9. Care about your customers.

    in XBoX on Consoles
    Care about your customers.: Hello, I was put on a communications ban last night for unfair reasons. I'll explain why (because for whatever reason when you make a case appeal it's only 500 characters?). So I put up a post on...
  10. Does Xbox customer service even care?

    in XBoX on Consoles
    Does Xbox customer service even care?: Last night my account was suspended. I hadn't had communication with anyone for over 4 hours prior (the last message I had sent was to tell someone the game had a glitch). I submitted a case...