Customer support forgotten case (Since 15th of October) Case Ref.: [Mod Removed - PII]

Discus and support Customer support forgotten case (Since 15th of October) Case Ref.: [Mod Removed - PII] in XBoX on Consoles to solve the problem; I started this topic on 15th of October... Discussion in 'XBoX on Consoles' started by WaelAhmed2, Oct 25, 2019.

  1. WaelAhmed2
    WaelAhmed2 Guest

    Customer support forgotten case (Since 15th of October) Case Ref.: [Mod Removed - PII]


    I started this topic on 15th of October

    https://answers.microsoft.com/en-us...ken-tag/aee5a14e-c4dd-4410-a6c8-8c990877ef8a?

    and although I got no valid answer, the topic got "locked" for no good reason.

    I contacted customer support and been given this case number [Mod Removed - PII], I've been told that my complain got escalated but since then I got no reply.

    are we reaching a point that Microsoft/ xbox got too many xbox live gold subscribers that they don't care anymore about issues facing them?

    Again, in September I couldn't get "Tekken Tag Tournament 2" when it was available for free for xbox live gold at that time, and what I got at that time is" those rotating dots".

    I received many irrelevant answers to my topic and still found the topic closed without having an answer.

    :)
     
    WaelAhmed2, Oct 25, 2019
    #1
  2. Ricardo VladimirMore Win User

    Customer support forgotten case (Since 15th of October) Case Ref.: [Mod Removed - PII]

    No me acuerdo de mi control parental
  3. XA JJKILLERs Win User

    Customer support forgotten case (Since 15th of October) Case Ref.: [Mod Removed - PII]

    I started this topic on 15th of October

    https://answers.microsoft.com/en-us...ken-tag/aee5a14e-c4dd-4410-a6c8-8c990877ef8a?

    and although I got no valid answer, the topic got "locked" for no good reason.

    I contacted customer support and been given this case number , I've been told that my complain got escalated but since then I got no reply.

    are we reaching a point that Microsoft/ xbox got too many xbox live gold subscribers that they don't care anymore about issues facing them?

    Again, in September I couldn't get "Tekken Tag Tournament 2" when it was available for free for xbox live gold at that time, and what I got at that time is" those rotating dots".

    I received many irrelevant answers to my topic and still found the topic closed without having an answer.
    You would need to call in we cant do anything on here for this
  4. XBF Eladio M Win User

    Customer support forgotten case (Since 15th of October) Case Ref.: [Mod Removed - PII]

    Hey Wael

    Thank you for taking the time to post this on the Xbox Forums.

    I would like to remind you of the
    Xbox Forums Guidelines
    , specifically this one:

    "27) Do not repost content a moderator has removed, repost a topic that has been locked, remove a post edited by a moderator or post about forum moderation decisions. If you have a question or concern about a forum
    moderation decision, please private message the applicable moderator."

    That being said, if your case is still not closed, you can reply to the email that was sent to you by the Xbox Customer Support Representative and you should be able to receive some additional info on your case.

    However, due to this being a Games with Gold title from September, its likely that at this stage you may not find the most favorable resolution to this.

    We here on the Xbox Forums do not have the tools necessary to assist you with resolving this matter.

    Thank you for being part of the Xbox Family and we wish you a wonderful day.
  5. David Robey7 Win User

    Case # [Mod Removed]

    Now I'm really confused. My tech told me you would be given all the information and would try to resolve my problem and now your talking to me like I've joined some discussion group. I'm not interested in what a bunch of people have to say about my problem.
  6. Smwutches Win User

    Case # [Mod Removed]

    This is a community based forum. So everyone here are just fellow gamers. You would need to contact support again if you need an official support member.
Thema:

Customer support forgotten case (Since 15th of October) Case Ref.: [Mod Removed - PII]

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