Customer support

Discus and support Customer support in XBoX Sales and Promo to solve the problem; Hi I contacted customer services over a week ago and my issue was escalalted to a more senior level with me being told i would get a copy of the... Discussion in 'XBoX Sales and Promo' started by RichardHinton1, May 1, 2021.

  1. Customer support


    Hi

    I contacted customer services over a week ago and my issue was escalalted to a more senior level with me being told i would get a copy of the conversation and a manager would get in contact.
    I am still waiting and wondered if anyone else has had the same issue.

    lucky for me i have screen shots of the conversation showing that all this would be done but to date nothing has

    :)
     
    RichardHinton1, May 1, 2021
    #1
  2. XBF Diego M Win User

    Customer Support

    Hey Rubby,

    I'm sorry to hear of any issues that you may be experiencing.

    I split your post to make it a separate
    thread
    so that we can assist you directly. One of our forum moderators has already answered you over there.

    Thank you!
  3. DiceSeemore311 Win User

    Customer support

    The best way to reach Live Support would be here:
    https://support.xbox.com/contact-us

    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support


    [​IMG]
    This what I get when I go to support.
  4. Smwutches Win User

    customer support

    If you're not getting the options to chat with support or request a call back, change your category/topic. Billing & Subscriptions and "I don't recognize a charge" usually works for me.
  5. Isbad1 Win User

    Customer support

    Ive tried it atleast 10 times in the last 24hrs and keeps saying the same thing, telling me to check my internet or this isnt working right now, try again later.
  6. ClutchInAction Win User

    Customer support

    I am having the same issue! The item was delivered and repair order tracking has not moved. Ive tried every which way to contact them. Phone calls and chat not active for this issue. Social media getting me no where...?! Is it possible to contact the repair
    centre??
Thema:

Customer support

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