Cyberpunk request Denied before Xbox changed its refund policy

Discus and support Cyberpunk request Denied before Xbox changed its refund policy in XBoX Games and Apps to solve the problem; So, I got my refund request denied before the xbox team decided to change the refund policy about ceyberpunk 2077. Now I'm stuck and I can't do... Discussion in 'XBoX Games and Apps' started by GonzaloZabala3, Dec 19, 2020.

  1. Cyberpunk request Denied before Xbox changed its refund policy


    So, I got my refund request denied before the xbox team decided to change the refund policy about ceyberpunk 2077.

    Now I'm stuck and I can't do nothing because the refund page (also the manual refund request page) won't let me ask for the request again.

    What am I supossed to do now?

    :)
     
    GonzaloZabala3, Dec 19, 2020
    #1
  2. II UkzZ II Win User

    Cyberpunk request Denied before Xbox changed its refund policy

    Yeah same issue here, i think I will have to call support tomorrow
  3. LeeSmart1 Win User

    Cyberpunk request Denied before Xbox changed its refund policy

    Im in the same situation but Id call them mate i cant call them now but i can at 10am which im gonna do and im gonna speak to them about it
  4. Justice Pie Win User

    Cyberpunk Refund

    Same issue. Someone from the Microsoft Support for Xbox denied me yesterday. Today, @XboxSupport tweets out that refunds have been issued to a "vast majority", but all I'm seeing in these threads are people who were denied for whatever reason.

    Now because of being having the Request Denied on the Order History for Cyberpunk 2077, I cannot file another request for refund.

    How are we going to get this resolved when @XboxSupport says one thing, but the people handling the refunds are denying the requests?

    We were ALL cyberpunked.

    JP
  5. Namron Says Win User

    Xbox will not give me a refund for Cyberpunk 2077

    I have the same problem, I pre ordered the game but was not charged for it until the 5th of December which hurt us financially to start with. The game is unplayable in it's current form and I requested a refund on the 15th of December, well before the
    14 days. I was denied and they closed the case so to speak. Then I received a message from Xbox on my console saying "Recently you were denied a refund for Cyberpunk 2077. Since then we expanded our policy to offer refunds for this game. If you still want
    a refund, please reply to the refund decision email we sent you and we'll approve it, or visit support.xbox.com/contact-us to request a call or chat." Still waiting to hear from them.
  6. Philip706 Win User

    Cyberpunk

    So I requested a refund for cyberpunk last week and the request was denied. Pls give me my money back.

    Thank you.
    Hi there, sorry to hear you're disappointed with Cyberpunk 2077

    We know the developers at CD Projekt Red have worked hard to ship Cyberpunk in challenging circumstances. However, we also realize that some players
    have been unhappy with the experience on older consoles. To ensure that every player is able to get the experience they expect on Xbox, we’re expanding our existing refund policy to offer full refunds to anyone who purchased Cyberpunk 2077 digitally from the
    Microsoft Store, until further notice. To request an Xbox refund, follow the steps on our Xbox refund page.

    For help refunding, please go to

    https://support.xbox.com/en-US/help/subscriptions-billing/buy-games-apps/refund-orders

    I hope this was able to help you out, for any further assistance do not be afraid to contact support or reply with more questions.

    -Phil
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Cyberpunk request Denied before Xbox changed its refund policy

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