Dark vertex bundle not redeemed

Discus and support Dark vertex bundle not redeemed in XBoX Sales and Promo to solve the problem; I recently received a dark vertex controller bundle and linked.my microsoft account to my epic games account and redeemed the code. I did not receive... Discussion in 'XBoX Sales and Promo' started by SHOCKZK, Nov 26, 2019.

  1. SHOCKZK
    SHOCKZK Guest

    Dark vertex bundle not redeemed


    I recently received a dark vertex controller bundle and linked.my microsoft account to my epic games account and redeemed the code. I did not receive the outfit in game. Is there any way i can get this? I contacted epic support but they aren't responding.

    Any help is appreciated, thank you

    :)
     
    SHOCKZK, Nov 26, 2019
    #1
  2. x Sarasaurus x Win User

    Dark vertex bundle not redeemed

    I meant no offence. Just doing a process of elimination to help solve the issue.

    Await epics reply, alternatively reach out to xbox support following the link above.
  3. SHOCKZK Win User

    Dark vertex bundle not redeemed

    I entered it on the same account that is linked to my epic. Thank you!
  4. x Sarasaurus x Win User

    Dark vertex bundle not redeemed

    Hi there,

    Did you redeem the code on the correct account?

    If you have reached out to epic support via their support email, it can take a day or two for a response, but they will get back to you with your enquiry.

    Alternatively you can reach out to xbox support, make sure you're logged into your account. And they will be able to look into your account for you.

    Customer support
  5. LegoNinja187 Win User

    Dark vertex bundle not redeemed

    It may take a while for it to appear in game.
  6. SHOCKZK Win User

    Dark vertex bundle not redeemed

    Sorry, i didnt mean to sound sarcastic at all 😂. Thank you for the help though
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Dark vertex bundle not redeemed

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