Dark Vertex Fortnite Bundle

Discus and support Dark Vertex Fortnite Bundle in XBoX Sales and Promo to solve the problem; Hello , I just bought an xbox one fortnite edition (purple), and I didn't receive the code for the bundle. Here are some proofs : [Mod Removed -... Discussion in 'XBoX Sales and Promo' started by Kanzaii, Sep 18, 2019.

  1. Kanzaii
    Kanzaii Guest

    Dark Vertex Fortnite Bundle


    Hello , I just bought an xbox one fortnite edition (purple), and I didn't receive the code for the bundle. Here are some proofs :

    [Mod Removed - Personal Information]

    (Sorry its in french)

    And :


    Dark Vertex Fortnite Bundle [​IMG]


    Thanks if you can help me !

    :)
     
    Kanzaii, Sep 18, 2019
    #1
  2. XBF Amber M Win User

    Dark Vertex Fortnite Bundle

    Hi
    Kanzaii
    ,

    Thanks for reaching out to us in the forums for this issue with your console bundle purchased from Amazon. The code for the bundle should have been in the boxed materials, perhaps printed on one of the inserts that are packaged within it. You may wish to
    double check the flyers that came in the box with the bundle if this console has not been pre-owned. Otherwise you'll need to reach out to the seller directly,

    contact Amazon
    or to Epic Games for further assistance with receiving the code as they are the ones that provide it for inclusion in the package.

    https://www.epicgames.com/site/customer-service

    I hope that this information helps out.
  3. Ricardo Cintra Win User

    Dark vertex bundle

    Maybe the Dark Vortex have some insues, you try make contact with the Epic Support to see if the can solve this for you, and the your account have Live Gold subscribe active?
  4. WarnedRocket333 Win User

    Dark vertex bundle

    Yes, my live gold subscription is active. I have no other issues with my epic account. As I said in my previous message, I have been dealing with this since July 6 and have been in contact with Epic games numerous times. It is not a problem on their end
    so there is nothing they can do. The problem is with the microsoft/ xbox product key for the dark vertex bundle so Epic said that all you would have to do is re-issue a new product key. I have my receipt for proof of purchase as well as my original product
    key. I am not sure why xbox is so adamant on blaming someone else when you pocketed the $300+ I spent on this new console. Not to mention the $$$ I have spent on live gold to be able to play these games. This fortnite xbox was for my son’s 12th birthday so
    the only person getting hurt in this is him and that is what makes me an angry momma.
  5. XBF Leo G Win User

    Xbox one S Fortnite dark vertex bundle

    Hello DiePaulBR,

    Thank you for posting on the Xbox forums. We understand that you purchased the Xbox One S Fortnite Dark Vertex bundle, but the prepaid code for the content is not in the box. We recommend going back to the retailer with this information. They will be
    able to provide you with more support for this issue. If the retailer is unable to assist you, we suggest reaching out to the
    Xbox Support Team. Be sure to let us know the results!
  6. XBF Felixx P Win User

    Fortnite Vertex Bundle Code

    Hello IcedOutSenpai-Mathias!

    Thanks for reaching out to Xbox forums support. Unfortunately we do not have the tools to provide codes for games here in the forums department.

    I would suggest setting up a call back from an Xbox Live support agent by following the steps below. The agent would be able to look into your account and give you your options.



    As
    provided above the best way to reach Live Support would be here:
    https://support.xbox.com/contact-us#0



    Step 1 ----Select Xbox One

    Step 2 ----Select See other options

    Step 3 ----Select topic (Ex. System Update)

    Step 4 ----Select "Show contact options"

    Step 5 ----Select request a call from support



    I hope this helps a bit more. Good luck!

    Felix

    Xbox forums support
Thema:

Dark Vertex Fortnite Bundle

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